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Account Management Director
2 months ago
Finexio is a leading provider of AP Payments as a Service, revolutionizing the way businesses process and receive B2B payments. Our innovative approach integrates electronic payments and cash flow improvement solutions directly into customers' accounts payable and procurement software.
Job SummaryWe are seeking an experienced Account Management Director to join our team. As a key member of our organization, you will play a crucial role in driving business growth and delivering exceptional customer experiences. Your primary responsibility will be to lead the customer experience across the organization, creating a persistent customer-first mindset and overseeing the customer lifecycle.
Key Responsibilities- Advise and consult with clients at the senior management/executive level, providing industry insight, technology acumen, and knowledge of business processes.
- Lead the account management team, providing oversight of day-to-day responsibilities and driving process improvement methodologies to create and enhance existing customer service and experiences.
- Influence and create consensus with all levels of employees and external customers, demonstrating exceptional organizational, analytical, multi-tasking, and time management skills.
- Develop and implement strategies to engage the organization in managing customer relationships, revenue, and profit, while maintaining a focus on delivering great service and driving revenue targets.
- Partner with Sales and Marketing to ensure customer objectives and seamless transition to Onboarding, and view point for all future Finexio strategic initiatives and decisions.
- Ten (10) years of experience in one or more of the following areas: Finance, Sales, Operations, Marketing, and Customer Acquisition/Retention/Satisfaction.
- Five (5) years of experience leading a team and department in a related field.
- Demonstrated ability to utilize various process improvement methodologies to create and enhance existing customer service and experiences.
- Excellent organizational, analytical, multi-tasking, and time management skills.
- Ability to provide internal and external customers with courteous and professional experience.
- Proficiency in Microsoft Office Suite.
- Ability to work with a diverse workforce.
- Ability to analyze complex problems or situations and develop effective solutions.
- A fast-paced start-up environment with experienced industry leaders.
- An environment where you can dive deep into the latest technologies and make a real, measurable impact.
- Employee Engagement – Quarterly virtual team building activities and monthly team lunches.
- Competitive salary and stock options.
- Medical, dental, and vision.
- Unlimited Vacation Policy.
