Account Director

1 day ago

Atlanta, Georgia, United States EMCOR Facilities Services Full time

About Us:

EMCOR Facilities Services (EFS) is a leading provider of facilities management services, serving over 1 billion square feet of commercial space across the United States. Our team of experts delivers a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.

Job Title: Account Director

Job Summary:

The Account Director is responsible for the total performance of key strategic accounts. This includes achieving operational performance objectives, cost savings, and maintaining employee morale, retention, and productivity. In conjunction with the Vice President, this position will help develop and execute strategic direction and be accountable for the implementation of identified strategic programs.

Key Responsibilities:

  • Business Planning: Ensure alignment with client objectives and performance measurements.
  • Service Level Agreements: Review and document performance and results.
  • Scope Decisions: Identify best practices and KPIs to manage and evaluate performance.
  • Monthly Reporting: Analyze reports to ensure strategic alignment and optimal delivery of service.
  • Accounts Receivable/Payable: Manage weekly and monthly AR & AP to ensure accounts stay current.
  • Account Review Meetings: Regularly meet with clients to discuss performance results and operations reviews.
  • Client Interface: Interface with client location point of contacts as needed.
  • Service Delivery: Coordinate consistent service delivery.
  • Work Requests: Review work requests that approach the monetary spending limit and escalate requests to the client.
  • Business Initiatives: Help set the strategic direction and implementation of business initiatives at the local/National market level.
  • Performance Management: Establish goals and performance criteria and measurement processes to proactively manage the business.
  • Cost Effectiveness: Ensure cost effectiveness, consistency, quality, accuracy, and performance to business standards.
  • Client Relationships: Represent the organization and manage business relationships with clients.
  • Contract Management: Manage current and future client contracts, assessing alternatives and understanding future customer requirements.
  • Customer Satisfaction: Ensure effective customer satisfaction, service, and relations by implementing processes and technology to deliver quality products and services.
  • Operational Image: Create a consistent operational image and implement account-wide initiatives.
  • Continuous Improvement: Drive continuous improvement and innovation throughout the account.
  • Staff Productivity: Ensure high staff productivity and morale by working with carefully selected people.
  • HR Initiatives: Champion HR initiatives and make the function an integral part of the organization.
  • Team Management: Create an environment that gives team members and teams responsibility/authority to achieve goals, and then hold the team and team members accountable for accomplishing them.
  • Performance Objectives: Establish performance objectives, expectations, and regular appraisals against those objectives and expectations.

Qualifications:

  • Bachelor's degree (B. A.) from four-year college or university; MBA preferred.
  • Seven to ten years related experience and/or training at a senior level in an organization managing multiple facility operations.
  • Must possess a valid driver's license.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Experience with operations and maintenance for Commercial and Industrial Space is preferred. Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across multi-site/account scope.
  • Facility Management, IFM experience preferred.
  • Strong computer skills are required primarily utilizing Microsoft Office Suites.
  • Must have the ability to travel up to 50% of the time.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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