Guest Services Representative
2 weeks ago
The Guest Services Representative plays a crucial role in delivering attentive, courteous, and efficient service to all patrons during their check-in, throughout their visit, and at checkout. This position aims to maximize room revenue and occupancy while ensuring that service is provided at the highest level possible. The representative consistently presents a friendly and professional demeanor at the Oaklawn Racing Casino Resort.
KEY RESPONSIBILITIES
The following duties and responsibilities are essential to this role:
Actively promotes and exemplifies exceptional customer service in alignment with departmental and organizational standards. Maintains confidentiality regarding all departmental and organizational matters. Delivers outstanding guest service to all visitors. Supports the company culture by fostering a fun and entertaining atmosphere for both internal and external guests. Keeps informed about the Company's property and local events to provide guests with relevant information. Educates guests about hotel policies, services, and amenities. Assists guests with inquiries and requests for information about the local area, including directions and dining options. Strives to achieve and maintain the highest level of service and guest satisfaction. Facilitates room sales to walk-in customers. Manages reservations through the system for both individual and group bookings, providing feedback regarding confirmation details, arrival, departure, check-in, check-out, cancellation policies, and payment requirements. Updates reservation information in the computer system, processes guest payments, and makes necessary adjustments to guest accounts. Communicates room status and availability to the housekeeping department. Ensures cleanliness of the front desk area and maintains public spaces. Listens and responds to guest feedback and complaints. Maintains daily logs and balances cash drawers at the end of shifts. Understands guest preferences to enhance room accommodations and addresses any issues while keeping the Front Desk Manager informed. Identifies and creates guest profiles to improve accuracy and recognition. Collaborates with team members and other departments to optimize overall performance. Communicates effectively with colleagues, demonstrating mutual respect and maintaining a positive attitude. Stays updated on company information by participating in departmental meetings and reviewing internal communications. Adheres to established procedures and policies of the Oaklawn Racing Casino Resort.QUALIFICATIONS
To excel in this position, candidates must meet the following qualifications:
High School Diploma or GED is required. Previous guest service experience is preferred. Experience in a front desk role is advantageous. Ability to manage multiple tasks and projects simultaneously. Capability to perform the physical duties associated with all Front Desk team members. Strong interpersonal skills to interact with guests, staff, and colleagues, resolving conflicts in a diplomatic manner.CERTIFICATIONS AND LICENSES
Employees must qualify for any licenses and permits mandated by federal, state, and local regulations.
OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.
-
Guest Services Representative
2 weeks ago
Hot Springs National Park, Arkansas, United States Oaklawn Racing Casino Resort Full timeThe Guest Services Representative plays a crucial role in delivering attentive, friendly, and efficient service to all patrons during their arrival, throughout their visit, and at departure, while optimizing room revenue and occupancy. This position embodies a professional and welcoming demeanor at the Oaklawn Racing Casino Resort. KEY RESPONSIBILITIES ...
-
Customer Service Representative
3 days ago
Hot Springs National Park, Arkansas, United States Advance Services, Inc. Full timeJob DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Advance Services, Inc.Key Responsibilities:Serve Customers with Excellence: Provide product and service information, act as a liaison between customers and companies, and resolve product and service problems.Support Team Environment: Aid...
-
Server Representative
6 days ago
Hot Springs National Park, Arkansas, United States Denco Family Inc Full timeJob SummaryWe are seeking a highly motivated and customer-focused Server Representative to join our team at Denco Family Inc. As a Server Representative, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and contributing to the success of our restaurant.Key ResponsibilitiesGuest Service: Greet and...
-
Customer Service Associate
6 days ago
Hot Springs National Park, Arkansas, United States Denco Family Inc Full timeJob SummaryWe are seeking a highly skilled and customer-focused Server Representative to join our team at Denco Family Inc. As a Server Representative, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience, and contributing to the success of our restaurant.Key ResponsibilitiesGuest Service: Greet and...
-
Food Service Team Member
6 days ago
Hot Springs National Park, Arkansas, United States Denco Family Inc Full timeJob SummaryWe are seeking a highly motivated and customer-focused Server Representative to join our team at Denco Family Inc. As a Server Representative, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and contributing to the success of our restaurant.Key ResponsibilitiesGuest Service: Greet and...
-
Financial Services Representative
3 days ago
Hot Springs National Park, Arkansas, United States Heather Powell - State Farm Agent Full timeJob OverviewWe are seeking a highly skilled and motivated Financial Services Representative to join our team at Heather Powell - State Farm Agent. As a key member of our team, you will play a critical role in marketing and selling financial products that manage everyday risks.Key ResponsibilitiesCustomer Education: Use a customer-focused, needs-based review...
-
Client Service Representative
6 days ago
Hot Springs National Park, Arkansas, United States ADP Full timeAbout the RoleWe are seeking a highly skilled and motivated Client Service Representative to join our team at ADP. As a Client Service Representative, you will be the primary point of contact for our clients, providing exceptional support and service to ensure their needs are met.Key ResponsibilitiesClient Support: Provide timely and effective support to...
-
Customer Service Representative
2 days ago
Hot Springs National Park, Arkansas, United States KMAC Enterprises Full timeAbout KMAC EnterprisesKMAC Enterprises is a dynamic and fast-paced organization that operates a franchise of Taco Bell. As a Team Member, you will be an integral part of our team, providing exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesGreeting and Serving CustomersWelcoming customers in the restaurant or...
-
Customer Service Representative
5 days ago
Hot Springs National Park, Arkansas, United States Branch 41 Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join Branch 41. The ideal candidate will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and promoting company products and services.Key Responsibilities:Provide professional and courteous customer service via phone, email, and other...
-
Customer Service Representative
2 days ago
Hot Springs National Park, Arkansas, United States Staffmark Full timeAre you a skilled professional with top-notch organizational abilities? Staffmark is partnering with a leading company to find a Customer Service Representative who excels in handling diverse tasks with precision. Join a dynamic team that values inclusivity and support.Process orders, input invoices into in-house accounting software, and print shipping...
-
Patient Service Representative
3 days ago
Hot Springs National Park, Arkansas, United States ZOLL LifeVest Full timeJob Opportunity: Patient Service RepresentativeJob Summary:ZOLL LifeVest is seeking a skilled Patient Service Representative to train patients on the use of the LifeVest wearable defibrillator. As a Patient Service Representative, you will work independently as a contract worker to provide training and support to patients and caregivers.Key...
-
Restaurant Service Associate
1 week ago
Hot Springs National Park, Arkansas, United States Feast Enterprises Full timePOSITION SUMMARY: The role involves ensuring that patrons enjoy a remarkable experience by delivering excellent service, appetizing meals, and a tidy dining environment. Responsibilities include operating at various stations in accordance with Feast Enterprises protocols to fulfill customer expectations.About the Company: At Feast Enterprises, we are...
-
Sales & Customer Service Representative
3 days ago
Hot Springs National Park, Arkansas, United States Massage Envy Full timeAbout UsAt Massage Envy, we're dedicated to helping our clients feel their best. As a team, we're committed to delivering an exceptional experience and growing our member base to help more people on their wellness journey.Perks & BenefitsCompetitive base pay plus bonuses and commissionsPaid time off for full-time employeesEmployee referral bonus...
-
Customer Service Representative
4 days ago
Hot Springs National Park, Arkansas, United States Heather Powell - State Farm Agent Full timeJob OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Heather Powell - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.Key ResponsibilitiesEstablish and Maintain...
-
Customer Service Representative
3 days ago
Hot Springs National Park, Arkansas, United States GPM Investments LLC Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.Key ResponsibilitiesCustomer Service: Greet...
-
Patient Service Representative
4 days ago
Hot Springs National Park, Arkansas, United States ZOLL LifeVest Full timeJob Title: Patient Service RepresentativeJob Summary:ZOLL LifeVest is seeking a skilled Patient Service Representative to train patients on the use of the LifeVest wearable defibrillator. As a Patient Service Representative, you will work independently as a contract worker to provide patient education and support.Key Responsibilities:Equipment Management:...
-
Service Representative
3 days ago
Hot Springs National Park, Arkansas, United States America's Car-Mart Full timeJob SummaryWe are seeking a highly skilled Service Writer to join our team at America's Car-Mart. As a Service Writer, you will be responsible for interacting with customers to understand their service needs and providing timely responses.Key Responsibilities:Schedule Service Appointments: Coordinate with customers to schedule service appointments and tows...
-
Receptionist - Hospitality Services
2 weeks ago
Hot Springs National Park, Arkansas, United States Atrium Hospitality Full timePosition Title:Front Desk Associate - Full-timeCompany:Atrium HospitalityOverview:The Front Desk Associate plays a crucial role in providing exceptional service to our guests. This position is essential in creating a welcoming atmosphere and ensuring a seamless experience for all visitors.Key Responsibilities:Guest Interaction: Engage with guests in a...
-
Spa Service Coordinator
5 days ago
Hot Springs National Park, Arkansas, United States Omni Hotels & Resorts Full timeJob SummaryThe Spa Supervisor is responsible for assisting the Spa Director in the daily operations of the spa, including guest services, maintaining spa amenities, and ensuring the cleanliness of the spa facility. This role requires strong leadership and communication skills, as well as the ability to train and develop team members to provide exceptional...
-
Culinary Service Associate
2 weeks ago
Hot Springs National Park, Arkansas, United States Oaklawn Racing Casino Resort Full timeThank you for considering a role with Oaklawn Racing Casino Resort. We take pride in our rich history and commitment to excellence. Our team embodies strong core values, creating an engaging atmosphere for both our guests and Team Members as we strive to be Arkansas' Employer of Choice. Position Overview: We are in search of a dedicated individual to join us...
