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Customer Service Representative

2 months ago

Hot Springs National Park, Arkansas, United States Branch 41 Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join Branch 41. The ideal candidate will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and promoting company products and services.

Key Responsibilities:

  • Provide professional and courteous customer service via phone, email, and other communication channels
  • Assist customers with product information, pricing, and availability, utilizing sales techniques to promote additional products or services
  • Analyze customer needs to recommend the best solutions and provide tailored support
  • Maintain accurate and efficient data entry records
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty

Requirements:

  • Strong communication skills in English; proficiency in Spanish is a plus
  • Experience in sales and upselling techniques, with a proven track record of success
  • Proficient in data entry and ability to analyze customer information
  • Excellent phone etiquette and customer service skills, with a focus on providing exceptional customer experiences
  • Bilingual proficiency is a plus for effective communication with a diverse customer base