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Service Representative

2 months ago

Hot Springs National Park, Arkansas, United States America's Car-Mart Full time
Job Summary

We are seeking a highly skilled Service Writer to join our team at America's Car-Mart. As a Service Writer, you will be responsible for interacting with customers to understand their service needs and providing timely responses.

Key Responsibilities:
  • Schedule Service Appointments: Coordinate with customers to schedule service appointments and tows as needed.
  • Manage Customer Accounts: Review customer accounts, connect customers with mechanics, and order parts as required.
  • Resolve Customer Grievances: Manage complaints, returns, and resolve customer grievances in a professional and timely manner.
  • Provide Excellent Customer Service: Interact with customers in person and via phone to provide timely responses and updates on their service progress.
  • Collaborate with Mechanics: Work closely with mechanics to ensure that service appointments are completed efficiently and effectively.
  • Adhere to Company Policies: Follow company policies and procedures to ensure the success of this position.
Requirements:
  • Excellent Communication Skills: Ability to communicate effectively with customers and mechanics.
  • Organizational Skills: Ability to prioritize tasks and manage multiple service appointments.
  • Problem-Solving Skills: Ability to resolve customer grievances and manage complaints in a professional manner.
  • Teamwork: Ability to work collaboratively with mechanics and other team members to achieve service goals.