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Customer Service Associate
2 months ago
We are seeking a highly skilled and customer-focused Server Representative to join our team at Denco Family Inc. As a Server Representative, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience, and contributing to the success of our restaurant.
Key Responsibilities- Guest Service: Greet and seat guests in a friendly and courteous manner, taking into account their special needs and preferences.
- Order Taking and Delivery: Accurately take and deliver orders, ensuring that guests receive their food and beverages in a timely and efficient manner.
- Sales and Upselling: Suggestively sell and promote menu items, achieving guest check average targets and driving revenue growth.
- Team Collaboration: Work effectively with other service personnel, including servers, hosts/hostesses, and kitchen staff, to ensure seamless service delivery.
- Cash Handling and Operations: Handle cash, credit card, and discount transactions accurately, maintaining a high level of cash handling integrity and adhering to company policies and procedures.
- Communication and Interpersonal Skills: Possess excellent communication and interpersonal skills, with the ability to effectively interact with guests, colleagues, and management.
- Mathematical Skills: Demonstrate basic math skills, including addition, subtraction, multiplication, and division, to accurately handle cash and credit transactions.
- Physical Demands: Meet the physical demands of the role, including standing, walking, lifting, bending, and reaching, to ensure safe and efficient service delivery.
- Adaptability and Flexibility: Demonstrate adaptability and flexibility in a fast-paced environment, with the ability to work varied shifts, including nights, weekends, and holidays.
- Employee Discounts: Enjoy 50% discounts on meals during shifts, promoting a positive work-life balance.
- Free Uniforms: Receive a brand-new uniform at orientation, ensuring a professional and consistent appearance.
- Employee Referral Program: Participate in an employee referral program, earning rewards for referring friends and family to join our team.
- Employee Assistance Program: Access confidential, personal, and web-based support on various topics, including stress management, dependent care, nutrition, legal, and finances.
