Executive Culinary Director

2 days ago

Greenville, South Carolina, United States Rick Erwins Dining Group Full time
Executive Chef Job Description

The Executive Chef at Rick Erwin's Dining Group is a key member of our team, responsible for creating a memorable dining experience for our guests. This role requires a strong focus on food quality, cleanliness, and sanitation, as well as the ability to build relationships with our team and guests.

Key Responsibilities:
  • Food Quality and Operations: Ensure that all menu items are prepared to the highest standards, and that our kitchen is run efficiently and effectively.
  • Team Management: Build and manage a high-performing team of chefs and kitchen staff, providing guidance and support to ensure that they are able to deliver exceptional results.
  • Guest Experience: Work closely with our front-of-house team to ensure that our guests receive a consistently high level of service and that their needs are met.
  • Cost Management: Manage our food costs and inventory to ensure that we are able to maintain profitability while still delivering high-quality products.
Core Values:

We are committed to delivering exceptional results through our Core Values:

  • Respect for Each Employee: We believe in treating every member of our team with respect and dignity.
  • Mutual Respect Among Employees: We foster an environment of mutual respect and open communication among all team members.
  • Procedural Fairness: We ensure that all procedures are fair and transparent, and that every team member is held to the same standards.
  • Transparency and Honesty: We operate with transparency and honesty in all our relationships, both internal and external.
Commitment to Excellence:

We are committed to delivering excellence in everything we do, and we expect the same from our team members:

  • Knowing What Excellence Looks Like: We ensure that every team member understands what excellence looks like for their role and that they are empowered to deliver it.
  • Making Excellence a Habit: We encourage a culture of excellence, where every team member strives to deliver exceptional results every day.
  • Same Attitude Every Day: We expect every team member to display a positive attitude every day, regardless of the challenges they may face.
  • Creating Guest-Oriented Service: We focus on creating a memorable experience for our guests, through exceptional service and high-quality products.
  • Creating Employee-Oriented Development: We invest in the development of our team members, providing opportunities for growth and advancement.
Commitment to Service Standards:

We are committed to delivering exceptional service standards, and we expect the same from our team members:

  • Staffing Expectations: We establish clear staffing expectations and ensure that they are followed.
  • Scheduling Expectations: We establish clear scheduling expectations and ensure that they are followed.
  • Manager Expectations: We ensure that our managers are clear and fair in their expectations and that they are communicated effectively to the team.
  • Steps of Service: We identify, train, and follow the steps of service to ensure that our guests receive a consistently high level of service.
  • Large Party Format: We operate a large party format, which is non-negotiable, as it works.
Commitment to Problem Solving:

We are committed to solving problems effectively and efficiently, and we expect the same from our team members:

  • Eliminate Attitude of Indifference: We eliminate the attitude of indifference, which is a major reason why customers leave.
  • Empower Employees: We empower our employees to immediately solve guest problems, as customers judge the quality of a business by the responsiveness of the first person they contact.
  • Debrief the Cause: We debrief the cause of the problem later, without blame or criticism.
  • Teach and Retrain: We teach and retrain when necessary, to ensure that our team members have the skills and knowledge they need to deliver exceptional results.
Commitment to the Development of Staff:

We are committed to the development of our staff, and we expect the same from our team members:

  • Orientation: We believe that orientation is the most important day, as it sets company expectations.
  • Create a Culture: We create a culture that is employee-centered, where every team member feels valued and supported.
  • Create an Atmosphere: We create an atmosphere where people enjoy working, and where every team member feels empowered to deliver exceptional results.
  • Create a Work Environment: We create a work environment of teamwork, where every team member is focused on delivering exceptional results and exceeding the needs of our guests.
  • Performance Appraisal System: We have a performance appraisal system in place, which provides regular feedback and opportunities for growth and development.
  • Human Capital Review: We conduct regular human capital reviews, to identify future talent and develop our bench strength.
Commitment to Innovation and Creativity:

We are committed to innovation and creativity, and we expect the same from our team members:

  • Dedication to Quality: We are dedicated to delivering the highest quality center-of-plate products, which meet the expectations of our guests.
  • Proper Seasonality: We operate with proper seasonality of menus, which ensures that our products are fresh and of the highest quality.
  • Leadership Education: We educate our leadership team on new menu trends and guest expectations, to ensure that we are always delivering exceptional results.

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