Service Delivery and Account Management Leader

6 days ago


Madison, Wisconsin, United States Paradigm Full time
Job Overview

We're looking for a seasoned leader to join our Professional Services team at Paradigm. As a Professional Services Manager, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.

Your Key Responsibilities:

  1. Own and manage a portfolio of accounts, ensuring seamless service delivery and customer satisfaction.
  2. Foster strong relationships with clients, facilitating Quarterly & Annual strategic reviews and planning sessions.
  3. Lead a high-performing team of 8-12 professionals, focusing on talent development, collaboration, and achieving shared goals.
  4. Drive revenue growth through innovative marketing strategies, leveraging resources such as CRM, lead generation services, and marketing initiatives.
  5. Embody Paradigm's customer-centric approach, prioritizing internal and external customer satisfaction.
  6. Manage team capacity, demand planning, time review and approval, and financial forecasting to ensure optimal performance.

What We Offer:

A competitive total compensation package, including base salary and benefits, based on individual merit and qualifications. Our salary range begins at $83,400 annually for management roles at Paradigm.



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