Service Delivery and Account Management Leader
6 days ago
We're looking for a seasoned leader to join our Professional Services team at Paradigm. As a Professional Services Manager, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.
Your Key Responsibilities:
- Own and manage a portfolio of accounts, ensuring seamless service delivery and customer satisfaction.
- Foster strong relationships with clients, facilitating Quarterly & Annual strategic reviews and planning sessions.
- Lead a high-performing team of 8-12 professionals, focusing on talent development, collaboration, and achieving shared goals.
- Drive revenue growth through innovative marketing strategies, leveraging resources such as CRM, lead generation services, and marketing initiatives.
- Embody Paradigm's customer-centric approach, prioritizing internal and external customer satisfaction.
- Manage team capacity, demand planning, time review and approval, and financial forecasting to ensure optimal performance.
What We Offer:
A competitive total compensation package, including base salary and benefits, based on individual merit and qualifications. Our salary range begins at $83,400 annually for management roles at Paradigm.
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