Service Delivery Executive

3 weeks ago


Madison, Wisconsin, United States City Wide Facility Solutions Full time
Job Description
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As a Service Delivery Executive at City Wide Facility Solutions, you will be responsible for delivering exceptional service to our commercial clients. You will manage multiple client accounts, supervise service teams, and ensure compliance with service standards.

Your goal will be to enhance client satisfaction and loyalty, while identifying opportunities for additional services. You will act as the primary point of contact for our clients, providing exceptional customer service and support.

Key Responsibilities:

  • Maintain ongoing relationships with existing clients to ensure their needs are met and services are performed to the highest standards.
  • Conduct regular inspections to assess service quality and compliance.
  • Supervise and support service staff and contractors, facilitating training and performance evaluations.
  • Identify upsell opportunities and promote additional services to clients.
  • Develop and implement strategies to improve client retention and satisfaction.
  • Manage client accounts efficiently by utilizing CRM tools for tracking interactions and service history.

Requirements
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To be successful in this role, you will need:

Qualifications:

  • 5+ years of experience in account management, operations, or related fields.
  • Proven track record of managing client relationships and delivering high-quality service.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently as well as in a team environment.
  • Strong problem-solving capabilities and attention to detail.
  • Proficient in Microsoft Office and CRM platforms.
  • Valid driver's license and reliable transportation required.

Estimated Salary: $90,000 - $140,000 per year
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