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Service Operations Leader

3 weeks ago

Madison, Wisconsin, United States City Wide Facility Solutions Full time
Join us at City Wide Facility Solutions as a Service Operations Leader and take on a challenging role that leverages your managerial skills in the dynamic building maintenance industry. As a key member of our team, you will be responsible for overseeing service operations, maintaining strong relationships with commercial clients, and ensuring unparalleled service and support.

In this role, you will have the opportunity to develop and implement strategies to improve client retention and satisfaction, identify upsell opportunities, and promote additional services to clients. You will also be responsible for managing client accounts efficiently using CRM tools for tracking interactions and service history.

To succeed in this role, you will need to possess exceptional communication and interpersonal skills, as well as the ability to work independently and as part of a team. We offer a competitive compensation package, including an estimated salary of $60,000 - $80,000 per year, with uncapped commission and bonus potential, 8 paid holidays, protected territory, mileage reimbursement, and company-issued equipment.