Service Delivery Lead
3 weeks ago
At Paradigm, we're revolutionizing the way residential, construction, and building product industries operate globally. We're seeking a seasoned Service Delivery Lead to spearhead our Professional Services team.
About the RoleThis key leadership position entails Service Delivery and Account Management activities for our clients, as well as cross-functional personnel management of our Professional Services team members.
Key Responsibilities- You'll own a set of accounts and manage the delivery of services for those customers, ensuring exceptional customer satisfaction.
- You'll facilitate Quarterly & Annual strategic reviews and planning sessions for your clients, acting as their internal advocate.
- You'll oversee a growing team of 8-12 cross-functional professional services team members (Project Managers, Consultants, and Developers) and foster a team culture that drives success.
- You'll be responsible for hiring, developing, and training your team members, as well as directing them on key delivery technologies like Jira and Salesforce.
- You'll be the face of Paradigm, driving new services opportunities and leveraging resources such as CRM, lead generation services, and marketing initiatives.
- You'll embody the spirit of customer service excellence, ensuring seamless interactions with both internal and external customers.
- You'll have ownership of team capacity, demand planning, time review and approval, and financial forecasting.
-
Service Delivery Director
3 weeks ago
Madison, Wisconsin, United States Paradigm Full timeJob OverviewWe are seeking a Service Delivery Director to lead our Professional Services team, ensuring the successful delivery of services to our clients. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive growth and improve customer satisfaction.
-
Food Service Management Lead
3 weeks ago
Madison, Wisconsin, United States IRWIN A AND ROBERT D GOODMAN COMMUNITY CENTER Full timeAbout the JobThis exciting opportunity at the IRWIN A AND ROBERT D GOODMAN COMMUNITY CENTER seeks a seasoned food service professional to lead the Program Food team. As Program Food Director, you will be responsible for ensuring the delivery of high-quality food resources to daily programs and the community.Responsibilities:Provide direction and oversight to...
-
IT Services Consultant Lead
12 hours ago
Madison, Wisconsin, United States CDW Full timeWhat We DoCDW provides technology solutions to help businesses succeed. As a Managed Services Solution Architect, you will play a key role in developing and implementing customized solutions for our clients.ResponsibilitiesDevelop comprehensive managed services solutions for CDW customers.Provide consultative guidance and support partner product sales.Scope...
-
Delivery Service Associate
3 weeks ago
Madison, Wisconsin, United States G7 Transportation Corporation Full time**Job Summary**G7 Transportation Corporation is seeking a reliable and skilled Delivery Service Associate to join their team in Madison and surrounding areas.As a Delivery Service Associate, you will be responsible for delivering goods and packages to customer locations in a timely manner, while providing exceptional customer service and ensuring the safe...
-
Service Delivery and Account Management Leader
3 weeks ago
Madison, Wisconsin, United States Paradigm Full timeJob OverviewWe're looking for a seasoned leader to join our Professional Services team at Paradigm. As a Professional Services Manager, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.Your Key Responsibilities:Own and manage a portfolio of accounts, ensuring seamless service delivery and customer...
-
IT Service Delivery Specialist
3 weeks ago
Madison, Wisconsin, United States Yahara Software Full timeAbout the PositionWe are looking for an experienced IT Service Delivery Specialist to join our team in Madison, Wisconsin. The IT Service Delivery Specialist will provide level one business analysis services for small projects and collaborate closely with technical teams, project sponsors, and project managers.Key ResponsibilitiesConduct stakeholder sessions...
-
Lead Technical Advisor
3 days ago
Madison, Wisconsin, United States Service Specialists Ltd Full timeAs a leading organization in the industry, Service Specialists Ltd is seeking a highly experienced Senior Consultant to join our team.The Ideal CandidateWe are looking for an individual with a strong background in managing complex engineering or technical projects, as well as excellent communication and presentation skills.Key ResponsibilitiesDeliver...
-
Customer Service Lead Representative
2 weeks ago
Madison, Wisconsin, United States Burlington Full timeJob Title: Customer Service Lead RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead Representative. This role will be responsible for providing exceptional customer service, leading day-to-day customer service initiatives, and inspiring associates to deliver a consistently great...
-
Technical IT Services Lead
1 day ago
Madison, Wisconsin, United States Kyyba Full timeAbout the Opportunity:Kyyba is seeking a skilled Technical IT Services Lead to join our team. As a key member of our technical services group, you will play a vital role in planning, designing, and implementing information technology solutions to support our ongoing needs.The ideal candidate will have a strong ability to take ownership of assigned tasks and...
-
Food Service Team Lead
1 day ago
Madison, Wisconsin, United States Kwik Trip Full timeJob DescriptionKwik Trip is seeking a dynamic individual to join our team as an Assistant Kitchen Manager. This role is responsible for leading the food program, preparing foods, and ensuring exceptional customer service.ResponsibilitiesLead the food program, including food preparation and quality controlTrain and mentor staff members on food safety and...
-
HVAC Service Technician Lead
3 weeks ago
Madison, Wisconsin, United States Cardinal Heating & Air Conditioning Inc Full timeJob OverviewWe are seeking a skilled HVAC Service Technician Lead to join our team at Cardinal Heating & Air Conditioning Inc. In this role, you will be responsible for performing service and maintenance on a variety of different HVAC systems.
-
Service Delivery Professional
4 weeks ago
Madison, Wisconsin, United States Daniel Piazza Agency - American Family Insurance Full timeAre you looking for a challenging and rewarding role where you can make a real impact? As a Service Delivery Professional at Daniel Piazza Agency - American Family Insurance, you will play a critical role in providing excellent customer service to our clients.Your primary responsibilities will include responding to client inquiries, processing changes to...
-
Service Delivery Specialist
3 weeks ago
Madison, Wisconsin, United States Auto-Chlor System Full timeAbout Us:Auto-Chlor System is a leading provider of water, hygiene, and infection prevention solutions and services to major brands in the food, healthcare, hospitality, and industrial markets.We strive to make the nation cleaner, safer, and healthier by protecting people and vital resources. With over 100,000 customer locations, we have established...
-
Team Lead
1 day ago
Madison, Wisconsin, United States Taco Bell Full timeKey Responsibilities:Supervise team members to ensure adherence to our service standards.Lead the team in achieving customer satisfaction and quality service goals.Assist the manager in planning and managing store operations.Requirements:Applicants should possess effective verbal and written communication skills.Benefits:We offer competitive compensation and...
-
Engineering Team Lead
3 weeks ago
Madison, Wisconsin, United States Pinnacle Engineering Group Full timeJob OverviewPinnacle Engineering Group (P.E.G.) is a company founded on the principles of friendship, loyalty, and team collaboration. As an Engineering Team Lead, you will be part of a dynamic team that provides expert civil engineering and surveying design and consulting services for infrastructure to a broad spectrum of private developers and government...
-
Service Delivery Specialist
2 weeks ago
Madison, Wisconsin, United States Aston Carter Full timeAbout the RoleWe are seeking a talented Service Delivery Specialist to join our team in Madison, Wisconsin. This is a contract position with a duration of 3-6 months.Key Responsibilities:Support customers through email and phone inquiries.Process claims that fail automated processing edits to ensure timely payment to service companies.Enter or monitor parts...
-
Technical Project Lead for Web Services
3 days ago
Madison, Wisconsin, United States Randstad Global Capability Center Full timeAbout Us:The Randstad Global Capability Center is a leading provider of professional services and solutions. We are dedicated to delivering exceptional results for our clients through our expertise and passion for innovation.Job Overview:We are currently seeking a Technical Project Lead for Web Services to join our team. This role will involve leading...
-
Service Delivery Executive
3 weeks ago
Madison, Wisconsin, United States City Wide Facility Solutions Full timeJob Description">As a Service Delivery Executive at City Wide Facility Solutions, you will be responsible for delivering exceptional service to our commercial clients. You will manage multiple client accounts, supervise service teams, and ensure compliance with service standards.Your goal will be to enhance client satisfaction and loyalty, while identifying...
-
Package Distribution Specialist
3 weeks ago
Madison, Wisconsin, United States Titan Delivery Solutions Full timeAbout Titan Delivery Solutions:We are committed to delivering exceptional service and building strong relationships with our customers.Salary Range:Expected salary range for this position is $38,000 - $48,000 per year, depending on location and experience.Key Responsibilities:Packages Delivery: Deliver Amazon packages safely and efficiently to customers'...
-
Membership Services Team Lead
2 months ago
Madison, Wisconsin, United States Boys and Girls Club Dane Cty Full timeJob Overview:The Boys and Girls Clubs of Dane County seeks a highly skilled and enthusiastic individual to join its team as a Membership Services Team Lead. This full-time position plays a critical role in creating a welcoming environment, ensuring a positive club experience for members, families, volunteers, partners, renters, and community...