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Front Desk Operations Manager

2 months ago

Miami, Florida, United States Florida ENT Associates Full time
Job Description

**Job Summary:**

The Front Desk Supervisor will oversee the daily operations of the front desk and ensure smooth and efficient patient flow. This role involves managing administrative tasks, supervising front desk staff, and providing excellent customer service to patients.

Key Responsibilities:

  • Supervise Front Desk Staff: Lead, train, and support front desk team members. Conduct performance evaluations and provide constructive feedback.
  • Patient Reception and Scheduling: Greet patients warmly, check them in, and verify their insurance information. Schedule appointments and handle rescheduling or cancellations.
  • Administrative Duties: Manage patient records, process referrals, and ensure all documentation is accurate and up-to-date. Handle correspondence and ensure compliance with regulatory requirements.
  • Billing and Coding: Assist with billing processes, including collecting co-pays, processing payments, and ensuring accurate coding for insurance claims.
  • Compliance and Confidentiality: Ensure compliance with HIPAA regulations and maintain patient confidentiality. Implement and uphold practice policies and procedures.
  • Problem Resolution: Address and resolve patient concerns or complaints in a professional manner. Escalate issues as needed to ensure patient satisfaction.
  • Inventory Management: Monitor and manage office supplies and equipment. Order supplies as needed and ensure the front desk area is well-organized and maintained.
  • Coordination with Medical Staff: Collaborate with medical providers and other staff to ensure efficient patient flow and communication between front desk and clinical areas.

Qualifications:

  • Education: High school diploma or equivalent required; Associate's degree or higher in a related field preferred.
  • Experience: Minimum of 3 years of experience in a medical office setting, with at least 1 year in a supervisory role.
  • Skills: Strong leadership and organizational skills. Excellent communication and interpersonal abilities. Proficiency with electronic health records (EHR) systems and basic office software (e.g., Microsoft Office).
  • Attributes: Detail-oriented, patient-focused, and capable of managing multiple tasks in a fast-paced environment. Ability to handle sensitive information with discretion.

AAP/EEO Statement:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law.