Customer Service Representative

3 weeks ago


East Syracuse, New York, United States Butler America Aerospace LLC Full time
Warranty Administration Clerk

We are seeking a highly organized and detail-oriented individual to join our HVAC Warranty Team in Syracuse, New York. As a Warranty Administration Clerk, you will play a critical role in supporting our Distributor Network and providing exceptional customer service.

Key Responsibilities:
  • Provide support to our Distributor Network, including communicating warranty coverage updates and product information.
  • Process escalated warranty claim exceptions and ensure accurate data entry into our system.
  • Communicate with Distributor Warranty Admins via email and telephone to resolve customer inquiries.
  • Ensure that product model/serial numbers are loaded into our system for accurate warranty tracking.
Requirements:
  • High School Diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Experience with data entry, particularly in web-based applications.
  • Ability to navigate multiple systems and prioritize tasks effectively.
  • Dependability and a strong work ethic are essential for this role.
Benefits:
  • 401K, medical, dental, and vision benefits.
  • Sick time as applicable to state law.

Butler America Aerospace, LLC is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We recognize the value of a diverse workforce and strive to create an inclusive environment for all employees.



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