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Customer Service Representative

2 months ago

East Syracuse, New York, United States US Tech Solutions Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at US Tech Solutions. As a key member of our customer support team, you will play a critical role in providing exceptional service to our customers, ensuring their needs are met, and resolving any issues they may encounter.

Key Responsibilities:

  • Dealer Referrals: Connect customers with authorized dealers who can provide sales or service, and facilitate warm transfers to dealers as needed.
  • Customer Connection: Our top priority is to establish a strong connection with customers, providing them with the necessary information and support to resolve their issues.
  • Warranty Information: Provide customers with accurate and up-to-date warranty information, ensuring they understand their coverage and any associated requirements.
  • Product Comparison: Assist customers in comparing our products and services, helping them make informed decisions that meet their needs.
  • Dealer Referrals to Distributors: Facilitate referrals between dealers and distributors, ensuring seamless communication and support.
  • Switchboard Services: Act as a switchboard for the company, utilizing a database to direct customers to the appropriate department or representative.
  • Triage and Escalation: Triage customer complaints and escalate issues to Tier 2 representatives as needed, ensuring timely and effective resolution.
  • Technical Support: Provide technical support for remote access or Wi-Fi capable products, such as thermostats, and identify solutions to customer issues.

Requirements:

  • Microsoft Office Proficiency: Demonstrate proficiency in Microsoft Office, including word processing, spreadsheets, and other applications.
  • Typing Speed: Type at a speed of 35-45 words per minute, ensuring efficient and accurate communication.
  • Communication Skills: Possess excellent verbal and written communication skills, enabling effective interaction with customers and colleagues.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are committed to delivering exceptional service and support to our customers, and we are seeking like-minded individuals to join our team.

Equal Opportunity Employer:

US Tech Solutions is an Equal Opportunity Employer, and we welcome applications from qualified candidates regardless of their background, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.