Customer Service Representative
2 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Butler America Aerospace, LLC. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction with our products and services.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product information and comparisons to customers
- Refer customers to dealers and distributors for sales and service
- Act as a switchboard for the company, routing calls to the appropriate department
- Triage customer complaints and transfer them to Tier 2 representatives
- Identify and resolve issues with remote access or WiFi-capable products
Requirements:
- Microsoft Office proficiency
- Type 35-45 words per minute
- Excellent verbal and written communication skills
- HS Diploma/GED
Benefits:
- 401K
- Medical, dental, and vision insurance
- Sick time as applicable to state law
About Us:
Butler America Aerospace, LLC. is an equal opportunity employer and is committed to diversity and inclusion. We recognize that our employees, customers, and communities thrive on diversity and inclusion, and we strive to create a workplace that reflects this value.
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