Financial Services Associate

2 days ago


Roseville, California, United States Sierra Central Credit Union Full time
Job Summary

We are seeking a reliable and customer-focused individual to join our team as a Member Service Representative I - IV at Sierra Central Credit Union. In this role, you will be responsible for providing exceptional customer service, processing transactions accurately, and promoting our products and services to customers.

Key Responsibilities
  • Greet customers and assist them with their banking needs
  • Effectively communicate with a wide range of personality types
  • Process deposits, withdrawals, and other transactions accurately and efficiently
  • Perform accurate complex input/output functions on the credit union computer systems
  • Balance cash drawers and reconcile discrepancies
  • Cross-sell bank products and services to customers
  • Input new account/loan applicant requests
  • Maintain a satisfactory performance record
  • Assist customers with account inquiries and problem resolution in a professional manner
  • Adhere to bank procedures and security protocols to ensure the safety of customer transactions
Requirements
  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Comfortable doing sales and cold-calling
  • Strong communication and interpersonal skills
  • Ability to work efficiently in a fast-paced environment
  • Attention to detail and accuracy in handling transactions
  • Knowledge of banking products and services is a plus but not required
  • Familiarity with basic computer functions and programs
Benefits

This position offers a competitive salary, benefits package, and opportunities for career growth within our organization. Starting pay is $19.56 - $25.00 an hour depending on experience. The position is a full-time, 32 hour position with great benefits including 401 K with a Safe Harbor match, medical, dental, vision, voluntary products, paid holidays after the introductory period, and more.



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