Client Service Representative

3 days ago


Roseville, California, United States Hilltop Securities Inc Full time
Job Title: Registered Client Service Associate

Hilltop Securities Inc., a leading financial services firm, is seeking a highly skilled Registered Client Service Associate to join our team in Roseville, CA.

Job Summary:

We are looking for a detail-oriented and organized individual to provide exceptional client service and support to our financial advisors. The successful candidate will be responsible for maintaining accurate client account information, communicating with clients, and providing administrative support to our team.

Responsibilities:

  • Communicate with clients daily regarding stock quotes, buy vs. sell scenarios, and other related matters.
  • Maintain customer account information, including updating files and records, and handling written correspondence.
  • Provide administrative support to assigned Registered Representatives, including calendar management, travel arrangements, and client and prospect presentations.
  • Work with HTS back-office systems, including FIS, to enter trades and other account information.
  • Address all client service problems and maintain a Problem/Solution Log to keep Registered Representatives aware of service problems underway and to what level managed to client satisfaction.
  • Act as a gatekeeper for Registered Representatives during prime market time.
  • Assist with special projects and tasks as assigned.

Qualifications:

  • 1-3 years of experience in the brokerage/financial services industry as a Registered Client Service Associate.
  • Series 7 and 63/66 license required.
  • High School Diploma or equivalent.
  • Highly proficient computer skills in Microsoft Office applications, with knowledge of Portfolio Software and data entry.
  • Detail-oriented with excellent organization skills and ability to multi-task.
  • Ability to work in a fast-paced and deadline-oriented environment.
  • Knowledge of back-office FIS a plus.
  • Strong customer service and relationship building skills.
  • Ability to provide complete and concise explanations of products to the extent that incumbent can explain and discuss them with clients.
  • Basic understanding of branch level operations, policies, and procedures (i.e., regulations and compliance requirements).

About Us:

Hilltop Securities Inc. is a member of the FINRA and SIPC, and a wholly owned subsidiary of Hilltop Holdings. We offer a broad range of customer services, including self-directed IRA accounts, research recommendations, and trust and money management services.



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