Client Service Associate

1 week ago

Roseville, California, United States Hilltop Holdings Full time
Job Title: Client Service Associate

Hilltop Securities is seeking a highly skilled Client Service Associate to join our team. As a Client Service Associate, you will play a critical role in providing exceptional customer service to our clients, ensuring their needs are met, and exceeding their expectations.

Responsibilities:
  • Communicate with clients on a daily basis regarding stock quotes, buy vs. sell scenarios, and other related matters.
  • Maintain customer account information, including updating files and records, and handling written correspondence.
  • Provide administrative support to assigned Registered Representatives, including calendar management, travel arrangements, client and prospect presentations.
  • Work with HTS back-office systems, including FIS, to enter trades and other account information.
  • Address all client service problems and maintain a Problem/Solution Log to keep Registered Representatives aware of service problems underway and to what level managed to client satisfaction.
  • Act as a gatekeeper for Registered Representatives during prime market time.
  • Assist with special projects and tasks as assigned.
Qualifications:
  • 1-3 years' experience in the brokerage/financial services industry as a Registered Client Service Associate.
  • Series 7 and 63/66 license required.
  • Bilingual, Spanish speaking preferred; not required.
  • High School Diploma or equivalent.
  • Highly proficient computer skills in Microsoft Office applications required, with knowledge of Portfolio Software and data entry.
  • Detail-oriented with excellent organization skills and ability to multi-task.
  • Ability to work in a fast-paced and deadline-oriented environment.
  • Knowledge of back-office FIS a plus.
  • Strong customer service and relationship-building skills.
  • Ability to provide complete and concise explanations of products to the extent that incumbent can explain and discuss them with clients.
  • Basic understanding of branch-level operations, policies, and procedures (i.e., regulations and compliance requirements).

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required, and may be changed at the discretion of the Company.

About Us

HilltopSecurities is a subsidiary of HilltopHoldings, which also encompasses PlainsCapital Bank and PrimeLending. We have a nationwide presence in 400 locations across 44 states, providing our associates with extensive opportunities to grow their careers in a diverse organization that truly values relationship capital above all else.

About the Team

HilltopSecurities' Wealth Management department values its relationship-based approach to serving clients. Through our Private Client Group, we provide highly customized sound financial planning across a range of investment objectives and products. Our Wealth Management professionals deliver a full suite of services for investors, including helping to build wealth, analyzing financial status and goals, advising on investment strategies, developing new business opportunities, and welcoming new clients.

We aim to mitigate risk, realize competitive returns, and meet investing objectives. As one of the nation's largest licensed broker-dealer clearing firms, we are focused on building long-term client relationships based on trust and personal service. As a part of our Wealth Management team, you will also be encouraged to take advantage of our professional development opportunities, including FINRA series exam sponsorship, tuition reimbursement, working with a mentor, and support from employees of all levels.

Wealth Management at HilltopSecurities will give you the fulfilling experience of building meaningful relationships that allow you to fully serve clients in their best interest.

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