Sales Director

1 week ago

Canton, North Carolina, United States Park Lawn Memorial Group, LLC. Full time
Job Title: Sales Manager

About the Role:

We are seeking a highly motivated and experienced Sales Manager to join our team at Park Lawn Memorial Group, LLC. As a Sales Manager, you will be responsible for leading our sales team to achieve sales targets and drive business growth.

Key Responsibilities:

  • Lead and manage the sales team's performance through effective performance management, coaching, and training.
  • Develop and implement sales strategies and initiatives to drive business growth and meet sales targets.
  • Recruit, train, and develop a high-performing sales team.
  • Monitor and analyze sales results, including contract status, client feedback, and cancellations, to develop an ongoing action plan for success.
  • Communicate sales results to management on a regular basis.
  • Recognize market changes, team changes, and operational goals and recalibrate the team and team efforts for continued success.
  • Schedule sales staff to ensure proper coverage and equitable rotation of staff and duty days.
  • Review and resolve contract or commission discrepancies as needed.
  • Monitor and analyze accounts receivable, ensuring collection activities are ongoing and effective.
  • Meet with client families at the time of need or on a pre-need basis to ensure they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.
  • Attend services and visitations for client families whenever possible to foster relationships, ensure excellent service, and develop potential referrals.
  • Comply with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels.
  • Protect confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.
  • Identify and remedy all hazards at location and on grounds.

Requirements:

  • Four-year degree or equivalent combination of education and experience required.
  • Bachelor's degree strongly preferred.
  • Minimum of 2 years management experience; Funeral Home and/or Cemetery desired.
  • Minimum of 3 years sales experience.
  • Proven track record of success in inside sales production, strongly preferred.
  • Demonstrated ability to build, inspire, train, and energize sales team.
  • Ability to read and interpret company policies, procedures, contracts, insurance documents, and pricing structures or lists.
  • Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods.
  • Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; and ability to calculate surfaces.
  • Effectively utilize all sales training and techniques to fulfill production requirements.
  • Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner.
  • Ability to be proactive and willing to take initiative in all circumstances.
  • Attention to detail and follow-through.
  • May require the possession (or ability to obtain) an insurance license as required by applicable state law.
  • Valid state-issued driver's license in good standing and acceptable driving record.

Additional Eligibility Qualifications:

  • Attend and perform work in a professional and courteous manner in accordance with the employer's requirements.
  • Demonstrated willingness to participate in growing market share through community involvement.
  • Able to read, write, and speak English fluently. Bilingual is a plus.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) preferred.
  • Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
  • Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
  • Ability to rapidly assess the needs of client families and quickly adapt to changing circumstances.
  • Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
  • Maintains a positive attitude and working environment through organization and communication.
  • Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgment.

Supervisory Responsibility:

This position has direct management responsibilities, including hiring, firing, performance management, and disciplinary actions as needed.

Physical Demands and Work Environment:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • The duties associated with this position are generally performed in an indoor office setting.
  • Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
  • Equipment used to perform the essential function of this position includes, but is not limited to, computer, fax, copier, merchant terminal, multi-line phone system, personal or company-owned vehicle.
  • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.
  • This position may also require reaching, pushing, and pulling.
  • This position may also be exposed to chemicals and/or blood-borne pathogens. Exposure risk is considered: _____ Low

Travel:

  • This position may require up to 10 percent out of area and overnight travel.
  • Travel is primarily local occurring during the business day only.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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