Front Office Coordinator

3 weeks ago


Lake Forest, California, United States PDS Health Full time
Patient Services Representative

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at PDS Health. As a key member of our front office staff, you will play a vital role in ensuring the smooth operation of our practice.

Key Responsibilities:
  • Modeling Company Culture: Demonstrate a warm and approachable demeanor, consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
  • Scheduling Appointments: Schedule appointments that result in each healthcare provider having a smooth, productive day.
  • Front Office Operations: Ensure all tasks on the front office checklist are completed daily, including posting payments to patient accounts in accordance with Company policies.
  • Patient Communication: Interact and communicate with patients and guests in the reception area during their wait time, answering telephones in a timely manner and handling all calls with efficiency and thoroughness.
  • Practice Management System: Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit.
Requirements:
  • Education: High School Diploma or general education degree (GED).
  • Preferred Qualifications: Prior course work or on-the-job training in the fields of dentistry, insurance, or business.
Knowledge, Skills, and Abilities:
  • Results Oriented: Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results.
  • Patient Advocate: Flexible and adaptive; empathetic; passionate; ethical.
  • Process Focused Operator: Data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient.
  • Financial Acumen: Understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition.
  • Influencer: Active listener/observer of behavior; creates a win/win need for change.
Benefits:
  • Medical, Dental, and Vision Insurance: Comprehensive coverage for you and your family.
  • Paid Time Off: Enjoy a generous PTO policy to recharge and relax.
  • Tuition Reimbursement: Pursue your educational goals with our tuition reimbursement program.
  • 401K: Take control of your retirement savings with our 401K plan.
  • Paid Time to Volunteer: Give back to your community with our paid volunteer time off policy.

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

Compensation Information: $16.00-$21.50 / Hourly



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