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Warranty Administration Manager

2 months ago

Hyattsville, Maryland, United States Washington Metro Full time
Job Description

Job Summary: We are seeking a highly skilled and experienced Warranty Administration Manager to join our team at Washington Metro. The successful candidate will be responsible for managing and overseeing the activities and operations of the Warranty Administration Program within the Infrastructure, Rolling Stock and Shops Department.

Key Responsibilities:

  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs.
  • Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures.
  • Plan, direct, coordinate, and review the work plan for warranty administration staff.
  • Create and generate daily, weekly, monthly, quarterly, and annual reports on the status of all phases of the warranty programs.
  • Provide training support to various departments on effective ways to document warranty procedures and the importance of accurately documented work.

Requirements:

  • High School Diploma/GED.
  • A minimum of five (5) years of maintenance experience and a demonstrated understanding of warranty administration and claims processing.
  • Demonstrated proficiency in the use of asset management software (i.e., Maximo).
  • Experience must include at least two (2) years as a supervisor of a team.
  • Valid Drivers License.
  • Roadway Worker Protection (RWP) Certification, level 2 within six (6) months of hire into this role and maintained for the duration of time in the role.

Preferred Qualifications:

  • N/A

Evaluation Criteria:

  • Skills and/or behavioral assessment.
  • Personal interview.
  • Verification of education and experience (including certifications and licenses).
  • Criminal Background Check.
  • Medical examination including a drug and alcohol screening (for safety sensitive positions).
  • Review of a current motor vehicle report.