Laboratory Customer Service Representative
5 days ago
RemX is seeking a skilled Laboratory Customer Service Representative to provide exceptional customer service and support to clients and patients in a fast-paced laboratory environment.
Key Responsibilities- Answer calls and respond to inquiries from internal and external clients regarding laboratory-related issues.
- Provide accurate and timely information on test requirements, specimen submission, and laboratory policies and procedures.
- Utilize problem-solving skills to resolve customer issues and ensure client satisfaction.
- Collaborate with technical staff and other departments to provide seamless support.
- Report laboratory results using established protocols and maintain accurate records.
- High School diploma or equivalent required; some college classes preferred.
- 1-2 years of relevant experience in a laboratory or customer service setting.
- Excellent verbal and written communication skills, with the ability to speak and write English clearly and effectively.
- Medical terminology proficiency.
- Experience in a clinical laboratory, physician office, or customer service environment.
- Bilingual (Spanish) a plus.
RemX is a leading provider of staffing solutions for the healthcare industry. We are committed to delivering exceptional service and support to our clients and candidates.
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