Customer Service Representative

1 week ago


Auburn, Alabama, United States Yellowstone Local Full time
About the Role

As a Customer Service Representative - HVAC Dispatch, you will be the key to ensuring our field technicians have the necessary resources to deliver exceptional customer service. Your role will involve dispatching technicians, tracking down OEM parts, coordinating deliveries, and managing schedules. Your work will directly impact our team's ability to provide top-notch service in the field.

Key Responsibilities
  • Dispatch technicians for efficient service delivery
  • Manage and track OEM parts for repairs
  • Coordinate deliveries of parts with runners to job sites
  • Document project specifics and maintain accurate records
  • Schedule repair work and manage membership maintenance visits
  • Organize and maintain our Membership Database
What We Offer
  • Competitive salary that reflects your hard work and experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Opportunities for continuous learning and skill development
  • A dynamic and collaborative work environment that feels like a second family
  • Access to cutting-edge HVAC technology and tools
  • Real opportunities for growth and professional development within a thriving company
Requirements
  • Top-notch phone and customer service skills
  • Ability to prioritize and multitask in a fast-paced environment
  • Excellent written and verbal communication skills
  • Strong attention to detail and organizational skills
  • Positive can-do attitude and a willingness to learn and grow
  • HVAC experience a plus, but not required
  • 1-2 years of relevant experience in a call center or similar role
  • Service Titan experience a plus
  • Able to pass a background check and authorized to work in the U.S.


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