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Customer Service Representative
2 months ago
Job Summary
The Student Worker - Barista is a key member of our team, responsible for delivering exceptional customer service and ensuring a memorable experience for our guests. As a Barista, you will be the face of our brand, interacting with customers, processing transactions, and maintaining a clean and comfortable environment.
Key Responsibilities
- Customer Service
- Greet and assist customers in a friendly and professional manner
- Anticipate and meet customer needs to ensure a positive experience
- Transaction Processing
- Accurately operate a register/POS and handle cash and credit card transactions
- Count, organize, and balance cash drawer, fill out the cashier slip, and make deposits
- Coffee Bar Operations
- Prepare and serve coffees, teas, and specialty beverages per brand standards
- Set up and breakdown coffee bar, stations, or store, including cleaning and sanitizing
- Food Preparation
- Prepare and serve food items in line with location standards
- Inventory Management
- Stock beverage coolers, grab-and-go items, service ware, and condiments
- Health, Safety, and Sanitation
- Follow health, safety, and sanitation guidelines for all products
Requirements
- Customer Service Experience
- Previous customer service experience preferred
- Cash Handling Experience
- Previous cash handling experience preferred
- Barista Experience
- Previous experience as a barista preferred
- Math and Counting Skills
- Basic math and counting skills required
- Communication Skills
- Able to read and communicate in English and able to follow recipes
Working Conditions
This role may have physical demands, including lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
