Customer Service Associate

2 weeks ago


Auburn, Alabama, United States Food Halls Full time
Position Overview

We provide approximately 55% of our employees' benefits.
Enjoy a complimentary meal for every shift worked.

The Cashier plays a crucial role in delivering exceptional service by providing friendly, personalized attention to each customer. Responsibilities include accurately processing orders according to customer preferences, operating the Point of Sale System, and managing credit card transactions. The Cashier may also address customer inquiries or concerns. Maintaining cleanliness in gelato coolers, dining areas, and preparation zones is essential during shifts. Cashiers strive to uphold excellent customer relations and ensure prompt service of all food and beverages. Additionally, they are responsible for educating customers about our premium gelato offerings. The Cashier may also be assigned other tasks by the management team and is expected to represent the company in a professional manner.

Essential Skills

  • Oral Comprehension: Ability to listen and understand spoken information and ideas.
  • Oral Expression: Ability to communicate information effectively in spoken form.
  • Problem Sensitivity: Ability to recognize potential issues without necessarily solving them.
  • Deductive Reasoning: Ability to apply general principles to specific situations to derive logical conclusions.
  • Attention to Detail: Ability to follow established guidelines accurately.
  • Multitasking: Ability to manage multiple responsibilities simultaneously while maintaining professionalism.
  • Workplace Organization: Ability to maintain a clean and orderly work environment.

Key Responsibilities

  • Adhere to sanitation practices and standards.
  • Evaluate the quality of food products to ensure compliance with standards.
  • Prepare, cook, and present food items.
  • Maintain cleanliness in the kitchen and dishwashing areas.

Knowledge Requirements

  • Food Production: Understanding of techniques and equipment used in food preparation.
  • Customer Service: Knowledge of principles for providing excellent customer service.
  • Mathematics: Ability to perform basic arithmetic calculations.
  • Food Safety: Familiarity with food handling regulations and practices.

Skills Development

  • Coordination: Adjusting actions based on others' actions.
  • Effective Communication: Conveying information clearly to others.
  • Social Awareness: Understanding others' reactions and motivations.

Work Activities

  • Identifying educational needs and supporting training initiatives.
  • Analyzing information to make informed decisions and solve problems.
  • Coaching and mentoring team members to enhance their skills.
  • Providing information to supervisors and colleagues through various communication methods.


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