Telecommunications Solutions Engineer
2 weeks ago
Peraton is seeking a Unified Communications Engineer to join our dedicated team. This role focuses on the maintenance and enhancement of network, video, and telephony services utilized within a secure government framework. The successful candidate will be integral to a team responsible for the installation, configuration, optimization, and testing of these critical services.
Key Responsibilities
The Unified Communications Engineer will undertake a variety of tasks, including but not limited to:
- Providing Tier II support for customer-reported incidents related to network conference room video systems, desktop video systems, and associated technologies.
- Delivering end-user assistance, including troubleshooting and managing video teleconferences.
- Conducting thorough testing and configuration of existing video teleconferencing hardware, ensuring compliance with security protocols.
- Implementing patch and firmware updates for video teleconferencing devices and providing operational support for special events.
- Evaluating video infrastructure equipment and endpoint devices, ensuring optimal performance and reliability.
- Documenting all testing activities and outcomes to maintain a comprehensive record.
- Creating and delivering training sessions for end users on various video endpoint devices.
Required Qualifications:
- Active TS/SCI Security Clearance.
- Bachelor's degree in computer science or a related field, with a minimum of eight years of relevant experience, or a combination of education and experience.
- Current 8570 compliant certification.
- At least five years of experience with VOIP protocols and Unified Communications implementation.
- Minimum of three years of experience supporting Cisco CUCM environments for video collaboration.
- Experience with Cisco Telepresence and Video Communications management.
- Proven track record of interacting with high-profile executives regarding video conferencing support.
- Experience with encoding and decoding streaming technologies.
- Hands-on experience troubleshooting and repairing VTC equipment.
- Five years of experience in Cisco CUCM environments.
- Technical certification in Cisco Voice and Video Engineering.
- Familiarity with ITIL practices for incident and change management.
- Experience with monitoring systems such as Solarwinds and Splunk.
- Previous experience supporting government or Department of Defense clients.
The salary range for this position is estimated between $135,000 and $216,000, depending on experience and qualifications. Peraton offers a comprehensive benefits package designed to support the well-being and professional growth of our employees, including medical plans, tuition reimbursement, and more.
About Peraton
Peraton is a leader in national security, delivering innovative solutions and technologies to protect our nation and allies. We operate at the intersection of traditional and nontraditional threats, providing critical support to government agencies and the U.S. armed forces. Our mission is to tackle the most challenging problems facing our customers, ensuring safety and security across all domains.
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