Client Relations Supervisor

2 weeks ago


Chicago, Illinois, United States L&E Research, Inc. Full time
Job Overview

The Client Services Manager (CSM) plays a pivotal role in ensuring the highest level of service delivery to our clients at L&E Research, Inc. This position is essential for maintaining client satisfaction and operational efficiency.

Key Responsibilities
  • Client Representation: Act as the primary point of contact for clients, embodying the company's values and commitment to a superior customer experience.
  • Staff Management: Recruit, train, and oversee a dedicated team of customer service representatives, ensuring they are equipped to meet client needs effectively.
  • Training Coordination: Develop and implement training schedules for new hires and ongoing training for existing staff to enhance service delivery.
  • Project Preparation: Collaborate with project managers to gather client requirements and ensure that the team is prepared for upcoming projects.
  • Operational Oversight: Maintain the functionality of office equipment and technology, ensuring all tools are operational and ready for use.
  • Inventory Management: Monitor and manage office supplies, ensuring that all necessary materials are available for staff and projects.
  • Facility Maintenance: Ensure that the work environment is safe, organized, and conducive to productivity.
  • Documentation and Reporting: Maintain accurate records of project activities and prepare reports for management review.
  • Client Incentives: Oversee the processing of virtual incentives for projects, ensuring timely and accurate distribution.
  • Communication: Maintain open lines of communication with staff and management regarding operational updates and client feedback.
Qualifications
  • Minimum of three years of experience in facility management or a related field.
  • Proven leadership skills with experience managing diverse teams.
  • Strong interpersonal skills with a professional demeanor.
  • Proficient in Microsoft Office Suite and Google Workspace.
  • Valid driver's license and reliable transportation.

Additional responsibilities may be assigned as needed to support the operational goals of L&E Research, Inc.



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