Customer Service and Dispatch Coordinator

3 weeks ago


Franklin, Wisconsin, United States Ozinga Full time
Job Summary

We are seeking a highly skilled and organized individual to join our team as a Dispatch & Customer Service Representative. This role is responsible for coordinating the timely delivery of concrete from plant locations to job sites, ensuring maximum efficiency and customer satisfaction.

Key Responsibilities
  • Communicate effectively with customers to determine order details, including quantity, mix, delivery time, and job site location.
  • Enter customer orders accurately and completely into the dispatch system.
  • Schedule mixer trucks to meet customer needs and expectations.
  • Monitor mixer truck status to ensure customer satisfaction and maximum equipment utilization.
  • Collaborate with operations to ensure drivers comply with local, state, and federal DOT guidelines and regulations.
  • Adjust dispatch schedules as needed to reflect current information.
Requirements
  • High School Diploma or equivalent required.
  • Minimum three years of work experience required, with construction or concrete industry experience preferred.
  • Strong communication and problem-solving skills.
  • Ability to work independently and with minimal supervision.
  • Proficiency in basic mathematics and computer skills.
Working Conditions

This role requires regular attendance and physical presence at the office or jobsite. Long hours may be required as business demands. The work environment is professional and climate-controlled.

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.



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