Customer Service and Logistics Specialist
7 days ago
We are seeking a highly skilled and detail-oriented Concrete Dispatch Coordinator to join our team at Ozinga. As a key member of our operations team, you will be responsible for coordinating the timely delivery of concrete from plant locations to job sites, ensuring maximum efficiency and customer satisfaction.
Key Responsibilities- Customer Service:
- Receive and process customer orders in a timely and accurate manner
- Communicate effectively with customers to determine delivery requirements and preferences
- Suggest value-added products and services to enhance customer experience
- Enter customer orders into our dispatch system and ensure accurate and complete delivery tickets
- Dispatching:
- Schedule mixer trucks to optimize utilization and meet customer needs
- Monitor mixer truck status and communicate with drivers, plant managers, and operations team to ensure smooth operations
- Work closely with remote dispatch offices to move equipment and personnel to meet customer demands
- Adjust dispatch schedules as needed to reflect current information
- Global Responsibilities:
- Regular attendance and physical presence at the office or job site is required
- This role may require additional duties not listed above, and the employee may be asked to perform those duties to meet business needs
- Education/Specialized Knowledge/Professional Certifications:
- High School Diploma or equivalent required
- Knowledge of geographic area where dispatching is strongly preferred
- Experience:
- Minimum three years of work experience required, with construction or concrete industry experience preferred
- Experience working with personal computers
- Skills/Abilities:
- Demonstrated ability to work with basic mathematics
- Ability to read, write, speak, and understand English
- Ability to read and interpret maps and directions
- Effective oral and written communication skills
- Ability to handle multiple competing tasks
- Ability to work independently and with minimal supervision
- Professional environment within a climate-controlled office environment
- Extended eye exposure to CRT screen
- Long hours may be required as business deems necessary
- Possible early morning start times according to the season or weather demands
- Customer contact may result in stressful situations
- Extensive radio and phone communication
- Extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling
- Frequent use of fingers, wrists, and hands to enter data using a keyboard
- Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
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