Customer Service Representative

3 weeks ago


Franklin, Wisconsin, United States Culver's Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier at Culver's. As a key member of our restaurant team, you will be responsible for providing exceptional guest service, ensuring that every guest who chooses Culver's leaves happy.

Essential Functions
  1. Provide personalized and exceptional guest service, ensuring that every guest has a positive experience.
  2. Maintain a clean and safe work environment, adhering to food safety practices and company policies.
  3. Assist guests with product knowledge and promotional information, providing accurate and timely responses.
  4. Follow company safety standards and procedures, ensuring the safety of team members and guests.
  5. Perform primary and secondary position responsibilities in a timely and accurate manner.
  6. Assist with odd job responsibilities and provide back-up support as needed.
  7. Answer the telephone professionally and promptly, within three rings.
  8. Prepare quality products while maintaining portion control and presentation within service goal times.
Qualifications
  • Flexible schedule and ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to maintain a sense of urgency and prioritize tasks effectively.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
Physical Abilities
  • Stand for long periods, walk frequently, and sit occasionally.
  • Handle objects and equipment with care and precision.
  • Lift and carry up to 10 pounds frequently and up to 20 pounds occasionally.
Team Member Performance Success Factors
  • Communication: Timely, clear, and concise verbal and written communication.
  • Change Management: Supportive of change and adaptable to new situations.
  • Decision Making & Problem Solving: Uses judgment and common sense to address issues and seek solutions.
  • Innovation & Creativity: Seeks new ways to improve efficiency and effectiveness.
  • Planning: Organized and able to establish priorities, manage multiple deadlines, and respond with a sense of urgency.
  • Cooperation: Supports fellow team members and provides excellent guest service.
  • Quality of Work: Delivers quality work on time at the desired standards.
  • Accountability: Delivers results on time and at the quality level promised.


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