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Customer Experience Ambassador
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Guest Service Specialist at Juut Midwest, Inc.
Key Responsibilities- Provide Exceptional Customer Service: Greet guests upon arrival, check-in guests, and offer add-on appointments available following guest's scheduled appointment.
- Front Desk Operations: Perform confirmation calls to guests, check out guests, and answer incoming guest calls.
- Product Knowledge and Sales: Maintain product knowledge, stock retail shelves, and clean retail shelves on a regular basis.
- Salon Maintenance: Clean bathrooms, restock supplies and containers, and maintain a clean and organized salon environment.
- Artist and Therapist Support: Assist with scheduling appointments, distribute gratuities, and handle cash transactions.
- Education: High School Diploma or equivalent.
- Experience: Some exposure to salon, cosmetics, hospitality, or retail business preferred.
- Skills: Excellent customer service skills, ability to work in a fast-paced environment, and strong communication skills.
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k + % Match
- On-going Education
- Employee Assistance Program
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Employee Discount
This position requires working in a retail salon environment, standing for extended periods of time, and lifting up to 10 lbs.