Technical Support Specialist
4 weeks ago
Job Summary:
Eventide Inc. is seeking a skilled Technical Support Specialist to join our team in providing technical guidance for dealers and resellers. The ideal candidate will have excellent communication skills, be comfortable with technology, and have a strong passion for learning.
Responsibilities:
- Provide technical support to customers via phone, email, and in-person
- Troubleshoot and resolve technical issues related to Eventide hardware and software products
- Collaborate with senior staff to escalate complex issues
- Continuously expand knowledge to become a senior staff member
- Aid customers in the proper provisioning, configuration, and installation of Eventide hardware and software
Requirements:
- Excellent verbal and written communication skills
- Excellent trouble-shooting skills
- Self-motivated and able to work in a professional environment with limited direct supervision
- Technical proficiency with a software system and ability to explain how it works
Preferred Qualifications:
- Experience working in a support environment
- Grasp of computer architecture and server hardware
- Knowledge of TCP/IP network design, switching, configuration, and debugging skills
- Experience writing computer programs or automation scripts
Additional Information:
Eventide Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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