Access Quality and Standards Coach
6 days ago
As an Access Quality and Standards Coach at CMP, you will play a critical role in developing and implementing best practice-based Standard Operating Procedures (SOPs) for operational Access workflows. You will collaborate with stakeholders to ensure operational alignment and train Access team members on new and revised workflows. Your expertise will help evaluate adherence to SOPs and operational quality by analyzing qualitative and quantitative data.
Key Responsibilities- Develop best practice-based Access workflows (workflows, SOPs, tools)
- Provide operational workflow training classes for Ambulatory Access
- Observe staff working on Patient Access functions and provide real-time support and training
- Identify KPIs for Access workflows and monitor data to identify areas needing additional support
- Audit Access operations to identify individual areas for improvement across Ambulatory
- Serve as training representative for interdisciplinary projects as assigned
- High School or equivalent required; Associate or Bachelor's Degree preferred in education, health, or IT-related majors
- 3 years relevant experience in a Help Desk/Information Systems setting or with Scheduling and/or Registration at UVA
- Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) by the NAHAM required within 18 months of hire date
Job requires standing for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, and repetitive); Repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 50 – 100lbs. May be exposed to noise, radiation, radioactive materials, blood/body fluids and infectious disease.
Equal Opportunity EmployerCMP is fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.
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