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Revenue Cycle Quality and Standards Coach

2 months ago

Charlottesville, Virginia, United States Commonwealth of Virginia Full time
Job Summary

We are seeking a highly skilled Revenue Cycle Quality and Standards Coach to join our team at the Commonwealth of Virginia. As a key member of our Revenue Cycle team, you will be responsible for developing and implementing best practice-based Standard Operating Procedures (SOPs) for Patient Access/Pre-Arrival Unit workflows.

Key Responsibilities
  • Develop and implement SOPs for Patient Access/Pre-Arrival Unit workflows, ensuring operational alignment with stakeholders.
  • Train Patient Access/Pre-Arrival Unit team members on new and revised workflows, providing ongoing support and monitoring.
  • Evaluate adherence to SOPs and operational quality by analyzing qualitative and quantitative data.
  • Identify and develop best practice-based Patient Access/Pre-Arrival Unit workflows, including workflows, SOPs, and tools.
  • Provide operational workflow training classes on a regular and as-needed basis for Patient Access/Pre-Arrival Unit.
  • Monitor denial reports to identify opportunities for improvement based on registration and authorization denial trends.
  • Perform time studies to identify issues in the process prohibiting productivity and/or causing excessive denials.
  • Provide weekly reporting to Supervisors regarding quality and audit checks on employees.
Requirements
  • High School or equivalent required; Associate or Bachelor's Degree preferred in education, health, or IT-related majors.
  • 3 years relevant experience in a Patient Access Role, Pre-Arrival Unit Role, Epic Registration Training, Revenue Cycle at UVA Health System.
  • Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) by the NAHAM, required within 18 months of hire date.
Physical Demands

The job requires standing for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, and repetitive); Repetitive motion, computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull lbs. May be exposed to noise, radiation, radioactive materials, blood/body fluids, and infectious disease.

The University of Virginia, including the UVA Health System, is fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.