Access Operations Liaison

2 weeks ago


Charlottesville, Virginia, United States Commonwealth of Virginia Full time
Job Summary

This role will support all UVA Health entities, including UVA Medical Center, UVA Physicians Group, and UVA Community Medicine. The Access Operations Liaison will be responsible for sustaining improvements and changes made to scheduling tools, templates, and processes to provide better access to patients. This person will serve as a liaison between front-line Access and Clinic Operations, SOM Physicians and APPs, Capacity Management, Epic, and Quality and Standards teams to ensure consistency, effective communication, and continuous improvement.

Key Responsibilities
  • Communicate and collaborate with stakeholders to achieve access goals and resolve issues.
  • Provide feedback to management on means to achieve access goals and resolve issues.
  • Facilitate discussions with clinical, access, and provider teams regarding perceived needs and processes, then translate those needs into recommendations.
  • Support all team members in their learning and understanding of new scheduling functionality and associated workflows.
  • Coordinate post-implementation review of project goals, outstanding questions or issues, and work with operational leaders as requested to help sustain goals.
  • Provide intake and review for changes and new projects to ensure alignment with standards; escalate using appropriate pathways when needed.
  • Pull data and monitor trends.
Requirements
  • Education: Bachelor's Degree preferred, Associate's Degree required.
  • Experience: 3 years of experience required; 5 years preferred.
  • License/Certification: n/a.
Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job occasionally requires traveling some distance to attend meetings and programs.

The University of Virginia, including the UVA Health System, is fundamentally committed to the diversity of its faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.



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