Hotel Quality Assurance Specialist

7 days ago


Charlottesville, Virginia, United States Staybridge Suites Charlottesville Airport Full time
Job Description

Staybridge Suites Charlottesville Airport is seeking a highly motivated and strategic leader to join our team as a Housekeeping Inspector. As a key member of our hotel operations team, you will be responsible for ensuring that our housekeeping department meets the highest standards of quality and efficiency.

Key Responsibilities:
  • Inspect and Evaluate the physical condition of our facilities to determine the type of work required.
  • Investigate Complaints about service and equipment, and take corrective action to ensure guest satisfaction.
  • Recommend Changes to improve service and increase operational efficiency.
  • Confer with Staff to resolve performance and personnel problems, and to discuss company policies.
  • Lead by Example and demonstrate a passion for delivering exceptional guest experiences.
  • Supervise and Coach team members to ensure they have the skills and knowledge needed to succeed.
  • Communicate Effectively with colleagues and management to ensure seamless operations.
Requirements:
  • Thorough Knowledge of emergency procedures and hotel operations.
  • Leadership Skills to motivate and inspire team members.
  • Excellent Communication Skills, both verbal and written.
  • Attention to Detail to ensure high-quality work.
  • Time Management Skills to prioritize tasks and meet deadlines.
  • Ability to Lift up to 30 pounds to move luggage, packages, or furniture.
Benefits:
  • Medical, Dental, Vision, and 401(k) with Company Match
  • Voluntary Short-Term Disability Insurance
  • Life and Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities


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