Call Center Operations Manager
19 hours ago
Job Title: Inbound Call Center Manager 24/7/365
Company Overview:
We are a dynamic organization that values exceptional customer service and seeks a dedicated leader to oversee our inbound call center operations. Our team is committed to delivering top-notch service to customers around the clock, 365 days a year.
Job Responsibilities:
- Provide hands-on support to inbound call staff, including handling calls, live chats, social media interactions, and email responses.
- Monitor and analyze call center metrics to identify areas for improvement and implement strategies to enhance customer satisfaction.
- Develop and implement training programs for call center staff to ensure consistent and high-quality service delivery.
- Collaborate with other departments to address customer issues and provide timely resolutions.
- Stay current on industry trends and best practices to continuously improve call center operations.
Requirements:
- Previous experience in a call center management role.
- Strong leadership and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in call center software and CRM systems.
- Flexibility to work 24/7/365 as needed.
Estimated Salary: $45,000 - $55,000 per year
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