Call Center Operations Manager

6 days ago


Bridgeville, Pennsylvania, United States Marketing Support Network Full time
Job Overview
In a fast-paced environment, we seek an experienced Inbound Call Center Manager to lead our customer service team at Marketing Support Network. As a key member of our leadership team, you will oversee the daily operations of our call center, ensuring exceptional service delivery 24 hours a day, 365 days a year.

Key Responsibilities:
  • Provide hands-on support to inbound call staff, including handling calls, live chats, and email responses.
  • Maintain high-quality service standards by monitoring and analyzing call center metrics, identifying areas for improvement, and implementing strategies to enhance customer satisfaction.
  • Develop and implement training programs for call center staff to ensure consistent service delivery.
  • Collaborate with other departments to address customer issues and provide timely resolutions.


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