Inbound Call Center Team Lead
19 hours ago
Job Summary:
We are seeking an experienced Inbound Call Center Manager to lead our team and drive customer satisfaction. As a key member of our operations team, you will be responsible for managing a team of inbound call representatives, analyzing call center metrics, and developing strategies to enhance customer satisfaction.
Key Responsibilities:
- Manage a team of inbound call representatives, providing guidance and support to ensure exceptional customer experiences.
- Analyze call center metrics to identify areas for improvement and develop strategies to enhance customer satisfaction.
- Develop and implement comprehensive training programs to equip call center staff with the skills and knowledge needed to deliver high-quality service.
- Collaborate with cross-functional teams to resolve customer issues and ensure timely resolutions.
- Stay up-to-date on industry trends and best practices to continuously improve call center operations.
Requirements:
- Proven experience in a call center management role.
- Excellent leadership and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in call center software and CRM systems.
- Flexibility to work 24/7/365 as needed.
Estimated Salary: $48,000 - $58,000 per year
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