Inbound Call Center Team Lead

19 hours ago


Bridgeville, Pennsylvania, United States Marketing Support Network Full time

Job Summary:

We are seeking an experienced Inbound Call Center Manager to lead our team and drive customer satisfaction. As a key member of our operations team, you will be responsible for managing a team of inbound call representatives, analyzing call center metrics, and developing strategies to enhance customer satisfaction.

Key Responsibilities:

  • Manage a team of inbound call representatives, providing guidance and support to ensure exceptional customer experiences.
  • Analyze call center metrics to identify areas for improvement and develop strategies to enhance customer satisfaction.
  • Develop and implement comprehensive training programs to equip call center staff with the skills and knowledge needed to deliver high-quality service.
  • Collaborate with cross-functional teams to resolve customer issues and ensure timely resolutions.
  • Stay up-to-date on industry trends and best practices to continuously improve call center operations.

Requirements:

  • Proven experience in a call center management role.
  • Excellent leadership and communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in call center software and CRM systems.
  • Flexibility to work 24/7/365 as needed.

Estimated Salary: $48,000 - $58,000 per year



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