Inbound Contact Center Director

2 days ago


Bridgeville, Pennsylvania, United States Marketing Support Network Full time
Leadership Opportunity: Inbound Call Center Director

Marketing Support Network is seeking an experienced Inbound Call Center Director to lead our inbound call center team. The ideal candidate will have a proven track record of delivering exceptional customer service and leading high-performing teams.

About the Role:

  • Lead a team of inbound call staff to deliver exceptional customer service
  • Develop and implement training programs to ensure consistent and high-quality service delivery
  • Analyze call center metrics to identify areas for improvement and implement strategies to enhance customer satisfaction
  • Collaborate with other departments to address customer issues and provide timely resolutions

Requirements:

  • Previous experience in a call center management role
  • Strong leadership and communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in call center software and CRM systems

Estimated Salary Range: $48,000 - $58,000 per year



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