Technical Support Representative
1 week ago
Job Summary:
We are seeking a highly skilled Technical Support Representative to join our team at The Baker Company. As a Technical Support Representative, you will be responsible for providing exceptional customer service to our clients by answering their technical questions, troubleshooting issues, and coordinating repairs and maintenance of our products.
Key Responsibilities:
- Provide technical support to customers via phone, email, and other communication channels
- Troubleshoot technical issues with our products and provide solutions
- Coordinate repairs and maintenance of our products under warranty
- Work with internal teams to improve technical services and product quality
- Perform trend analysis to identify areas for improvement
Requirements:
- 2 years of experience in technical support or a related field
- Electrical or mechanical background
- Excellent communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Computer proficiency with MS Office and ERP/MRP/Case management systems
Benefits:
- Competitive hourly wage
- Medical, dental, and vision insurance
- 401(k) and company profit-sharing plan
- Flexible spending accounts
- Life and disability insurance
Why Join Us:
The Baker Company is a leading manufacturer of biological safety cabinets, clean benches, fume hoods, and pharmacy isolators. We offer a comprehensive training program and a great benefits package. If you are a motivated and detail-oriented individual with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.
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