Technical Support Representative

2 months ago

Sanford, United States The Baker Company Full time

In this role, you provide service to our customers by answering their technical questions about our products and help troubleshoot potential mechanical and electrical issues over the phone. You also help coordinate the repair and maintenance of our products under warranty. This position comes with a great benefits plan and a comprehensive training program. If you enjoy customer service and troubleshooting, we would love to hear from you.

(This is not an IT role.)


For 75 years, The Baker Company in Sanford, ME, has been at the forefront of developing innovative solutions for air containment, contamination control, and controlled environments. Our products, including biological safety cabinets, clean benches, fume hoods, and pharmacy isolators, offer unmatched user and product protection for various applications. We design and build the equipment that is used every day in cutting-edge biological and pharmaceutical research by some of the world's leading companies and research organizations.

Technical Support Representative - Duties and Responsibilities

  • Work with Service Management, Quality Department, and other vested parties, when required, for reporting of cases by month, year, and type for trend analysis.
  • Work with Service Management to continuously improve the Technical Services Group and the Baker Company through various initiatives.
  • Answer incoming phone calls in a courteous, helpful, and professional manner.
  • Able to reply to incoming calls, voicemails emails, and correspondence submitted through the Baker Company website in a timely and professional manner.
  • Log warranty calls, call data and other pertinent information into our call management system.
  • Maintain and open/closed case call format system.
  • Work with product end users, field technicians and other various individuals to diagnose and/or trouble shoot Baker and BakerRuskinn products in the field.
  • Coordinate with other internal company groups (Manufacturing, Quality, Engineering, etc.) to get the customer’s answers as required.
  • Analyze and define technical inquiries from end users, field techs and other various individuals either over the phone or via email.
  • Provide Test Reports, Test Data, manuals, drawings, and other pertinent information as requested.
  • Able to perform trend analysis of incoming calls to anticipate possible areas for improvement.
  • Review and understand Operator/Service Manuals and provide input for possible changes and be able to make these changes.
  • Write and/or offer input for Infield Installation Instructions, as required.
  • Provide part numbers and part quotes to end users, field technicians, CSRs and other various individuals as requested.
  • Enter parts orders as required.
  • Some travel for field work may be required. (

  • Technical Support Representative

    4 weeks ago

    Sanford, Maine, United States The Baker Company Full time

    Job Summary:We are seeking a highly skilled Technical Support Representative to join our team at The Baker Company. As a Technical Support Representative, you will be responsible for providing exceptional customer service to our clients by answering their technical questions, troubleshooting issues, and coordinating repairs and maintenance of our...

  • Technical Support Representative

    2 months ago

    Sanford, United States The Baker Company Full time

    In this role, you provide service to our customers by answering their technical questions about our products and help troubleshoot potential mechanical and electrical issues over the phone. You also help coordinate the repair and maintenance of our products under warranty. This position comes with a great benefits plan and a comprehensive training program....

  • Technical Support Representative

    2 months ago

    Sanford, United States The Baker Company Full time

    In this role, you provide service to our customers by answering their technical questions about our products and help troubleshoot potential mechanical and electrical issues over the phone. You also help coordinate the repair and maintenance of our products under warranty. This position comes with a great benefits plan and a comprehensive training program....

  • Technical Support Representative

    2 months ago

    Sanford, United States The Baker Company Full time

    Job DescriptionJob DescriptionIn this role, you provide service to our customers by answering their technical questions about our products and help troubleshoot potential mechanical and electrical issues over the phone. You also help coordinate the repair and maintenance of our products under warranty. This position comes with a great benefits plan and a...

  • Technical Service Representative

    4 weeks ago

    Sanford, Maine, United States The Baker Company Full time

    Job DescriptionAt The Baker Company, we are seeking a skilled Technical Service Representative to join our team. As a Technical Service Representative, you will play a crucial role in providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical assistance and support to customers via phone, email, and...

  • Technical Service Representative

    4 weeks ago

    Sanford, Maine, United States The Baker Company Full time

    Job Title: Technical Service RepresentativeAbout the Role:We are seeking a highly skilled Technical Service Representative to join our team at The Baker Company. As a Technical Service Representative, you will be responsible for providing exceptional customer service to our clients by answering their technical questions and troubleshooting potential issues...

  • Technical Service Representative

    4 weeks ago

    Sanford, United States The Baker Company Full time

    Job SummaryThe Baker Company is seeking a skilled Technical Service Representative to join our team. As a Technical Service Representative, you will provide exceptional customer service by answering technical questions, troubleshooting issues, and coordinating repairs and maintenance of our products.Key ResponsibilitiesAnswer incoming phone calls and respond...

  • Technical Service Representative

    1 month ago

    Sanford, United States The Baker Company Full time

    Job DescriptionIn this role, you provide service to our customers by answering their technical questions about our products and help troubleshoot potential mechanical and electrical issues over the phone. You also help coordinate the repair and maintenance of our products under warranty. This position comes with a great benefits plan and a comprehensive...

  • Technical Service Representative

    4 weeks ago

    Sanford, Maine, United States The Baker Company Full time

    Job DescriptionIn this role, you will provide exceptional customer service by answering technical questions about our products and helping to troubleshoot potential issues. You will also assist with coordinating repairs and maintenance under warranty, ensuring our customers receive the best possible support.Key ResponsibilitiesAnswer incoming phone calls and...

  • Senior Technical Support Specialist

    4 weeks ago

    Sanford, United States Astellas Pharma Inc. Full time

    Job SummaryWe are seeking a highly skilled Senior Onsite Support Engineer to join our team at Astellas Pharma Inc. The ideal candidate will have a strong background in computer hardware, software, and networking, with excellent customer service and communication skills.Key ResponsibilitiesProvide timely and effective technical support for hardware, software,...

  • Technical Service Representative

    1 month ago

    Sanford, ME, United States The Baker Company Full time

    In this role, you provide service to our customers by answering their technical questions about our products and help troubleshoot potential mechanical and electrical issues over the phone. You also help coordinate the repair and maintenance of our products under warranty. This position comes with a great benefits plan and a comprehensive training program....

  • Aircraft Technical Fleet Manager

    4 weeks ago

    Sanford, United States Allegiant Air Full time

    Job Summary:The Aircraft Technical Fleet Manager is responsible for monitoring and coordinating daily Maintenance Operations of Allegiant Air's fleet. This role requires a strong understanding of Federal Aviation Regulations and the ability to effectively plan for maintenance operational needs to meet short and long-term goals and strategies.Key...

  • Technical Support Specialist

    4 weeks ago

    Sanford, North Carolina, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at Futran Tech Solutions Pvt. Ltd. The successful candidate will be responsible for managing the onsite delivery of software services, installation, and configuration for customer environments. Key Responsibilities: Manage the delivery of software services, installation, and...

  • Aircraft Technical Fleet Manager

    4 weeks ago

    Sanford, United States Allegiant Air Full time

    Aircraft Technical Fleet Manager Job DescriptionThe Aircraft Technical Fleet Manager plays a pivotal role in ensuring the safe, efficient, and cost-effective operation of Allegiant Air's fleet. This position requires a unique blend of technical expertise, leadership skills, and business acumen.Key Responsibilities:* Develop and implement procedures to ensure...

  • NetSuite Technical Specialist

    4 weeks ago

    Sanford, United States EverStaff Full time

    Job Title: NetSuite Technical SpecialistThe NetSuite Technical Specialist will play a key role in maximizing the value and benefits of NetSuite for EverStaff. This position requires a blend of functional and technical expertise, along with strong communication and analytical skills.Key Responsibilities:* Support NetSuite integration projects and serve as the...

  • Information Technology Technical Support

    3 weeks ago

    Sanford, United States Insight Global Full time

    Required Skills & Experience:3-5 years of experience Windows experience Remote support experienceNice to Have Skills & Experience:MS certification Service Now ticketing system experienceVideo conferencing experienceJob Description:Insight Global is looking for an IT Support Associate in the Lake Mary market. This individual will be responsible for handling...

  • Business Development Representative

    4 weeks ago

    Sanford, United States Air Distribution Technologies, Inc. Full time

    About the Company:Trion and Envirco, located in Sanford, NC, are leading brands under Air Distribution Technologies, specializing in the design and manufacturing of high-quality products for residential, commercial, and industrial applications. Trion is renowned for its innovative solutions in air filtration, air cleaning, and air distribution, providing...

  • Bank Customer Services Representative

    3 days ago

    Sanford, United States Partners Bank Full time

    Customer Service Representative Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Non-Exempt / Full-Time / on-site Level: Level 5 Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New...

  • Project Coordinator

    3 months ago

    sanford, United States Technical Source Full time

    Technical Source is currently in search of a highly organized and detail-oriented Project Coordinator for our client located in the Sanford, NC area. This role is crucial in ensuring the smooth operation and successful completion of construction, design and engineering projects, particularly in Life Science/pharmaceutical industry manufacturing. The ideal...

  • Project Coordinator

    3 months ago

    Sanford, United States Technical Source Full time

    Technical Source is currently in search of a highly organized and detail-oriented Project Coordinator for our client located in the Sanford, NC area. This role is crucial in ensuring the smooth operation and successful completion of construction, design and engineering projects, particularly in Life Science/pharmaceutical industry manufacturing. The ideal...