Technical Service Representative

4 weeks ago


Sanford, Maine, United States The Baker Company Full time
Job Description

In this role, you will provide exceptional customer service by answering technical questions about our products and helping to troubleshoot potential issues. You will also assist with coordinating repairs and maintenance under warranty, ensuring our customers receive the best possible support.

Key Responsibilities
  • Answer incoming phone calls and respond to emails in a timely and professional manner
  • Log warranty calls and other pertinent information into our call management system
  • Work with product end users, field technicians, and other stakeholders to diagnose and troubleshoot issues
  • Coordinate with internal teams to provide timely and effective solutions
  • Provide test reports, manuals, and other documentation as requested
Requirements
  • 2 years of experience in assembly, technical troubleshooting, and/or testing
  • Electrical and mechanical background
  • Excellent listening, communication, and phone skills
  • Ability to multitask and work in a fast-paced environment
  • Computer proficiency with MS Office and ERP/MRP/Case management systems
Benefits
  • Medical, dental, and vision insurance
  • 401(k) and company profit sharing plan
  • Gym membership reimbursement
  • Paid time off


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