Mobile Support Technician

2 weeks ago


Washington, Washington, D.C., United States Marathon TS Full time
Position Summary
Marathon TS is seeking a Mobility Helpdesk Technician to provide assistance to the Mobility Program Office (MPO) for our Federal Government Client. The selected candidate will deliver end-user support through various channels including walk-in assistance, ticketing systems, phone, instant messaging, and email communications.

Key Responsibilities Address IT requests, troubleshoot software issues, and create instructional materials to aid users in navigating the agency's intranet systems. Respond promptly to support tickets and inquiries from users and departments. Contribute to the maintenance of the Frequently Asked Questions for the team. Provide in-person helpdesk support for mobile device hardware and software issues. Conduct training sessions for users assigned to Remote-Use laptops. Assist the Mobility Program Office in configuring laptops, which entails: Establishing baseline software configurations, requesting, generating, and updating software configuration certificates, and configuring and distributing new laptops. Implement technical software configuration modifications for end users. Aid in the documentation of MPO technical procedures. Support MPO with hardware surplus management. Manage the MPO database to meet program needs. Oversee internal documentation related to property and security. Qualifications Must possess a Top Secret Clearance; CI Polygraph will be required post-hire. At least one year of experience in supporting mobility users. Preferred Skills and Qualifications CompTIA A+ Certification.

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