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Customer Experience Director

2 months ago

Fort Lauderdale, Florida, United States Retro Fitness Full time
Welcome to Retro Fitness

We are seeking a highly skilled and experienced professional to lead our Member Experience team. As the Member Experience Lead, you will be responsible for delivering exceptional service to our members while leading a dynamic team.

This role requires a strong focus on customer satisfaction, team leadership, and operational excellence.

Key Responsibilities:
  • Customer Service: Ensure that all members receive a high level of service, resolving any issues or complaints in a timely and professional manner.
  • Team Leadership: Lead and develop a team of customer-facing staff, providing guidance and support to ensure they have the skills and knowledge to deliver exceptional service.
  • Operational Excellence: Work closely with the General Manager to achieve membership goals, ensuring that the club meets brand standards and that all operational processes are efficient and effective.
Requirements:
  • Education: 4-year college degree preferred or related business experience.
  • Experience: 1+ years of management experience, preferably in a customer-facing role.
  • Skill Requirements: Excellent communication and interpersonal skills, strong organizational and leadership skills, and a strong focus on customer satisfaction.