Customer Service Representative
1 week ago
About Us:
Powder Mountain is a year-round resort and real estate development project nestled in the Wasatch Mountains of Northern Utah. We're a team of passionate individuals dedicated to creating a unique and unforgettable experience for our guests.
Job Summary:
We're seeking a highly skilled and customer-focused Call Center Associate to join our Guest Services team. As a key member of our team, you'll be responsible for providing exceptional service and support to our guests, ensuring their experience is nothing short of amazing.
Responsibilities:
- Provide top-notch service and communication to our guests, fostering relationships and anticipating their needs.
- Comprehensive understanding of our ticket, season pass, lesson, rentals, and adventure product offerings, ensuring accurate and efficient bookings.
- Comply with Powder Mountain policies and credit card management.
- Answer and resolve guest inquiries and grievances in a timely and effective manner, escalating issues to the Call Center Manager as needed.
- Utilize our systems responsibly, including POS systems, Paylocity, and Google Suite.
- Deliver professional communication via phone calls, email, and chat service, providing accurate and timely information to all stakeholders.
- Stay up-to-date on current pricing periods, dynamic information, road and lift openings/closures.
- Implement, promote, and embody Powder Mountain's Mission, Values, and Service Essentials, and policies and procedures.
- Provide and maintain a safe and healthy work environment.
Requirements and Qualifications:
- 1+ year proven POS experience, preferably in the ski or recreational industry.
- Proven experience in a high-volume sales role.
- Must be enthusiastic, creative, and able to adjust strategically in a dynamic work environment.
- Flexibility in availability to meet seasonal demands.
- Highest level of professional integrity and communication skills.
- Provide exceptional guest service.
- Adhere to all Powder Mountain Policies and Procedures.
Perks:
- Powder Mountain Season Pass.
- Powder Mountain Season Pass for Spouse & Dependents (for qualifying employees).
- Buddy Passes.
- UTA Ski Bus Pass & Employee Shuttle.
- Powder Mountain Retail/Rental & F&B Facility Discount.
- Access to Expertvoice.com & Outdoordly.com and other partner discounts.
- Powder Mountain on-snow uniform for specific roles.
- Free On-Site Gourmet Employee Meals.
Salary: $20.00
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