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Customer Service Representative

1 month ago

Eden, Utah, United States Powder Mountain Full time
Job Title: Call Center Associate

We are seeking a highly skilled and enthusiastic Call Center Associate to join our team at Powder Mountain. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service and support to our guests and stakeholders.

Key Responsibilities:

  • Provide personalized service and support to guests through phone, email, and chat
  • Answer and resolve guest inquiries and grievances in a timely and effective manner
  • Utilize Powder Mountain's systems responsibly, including POS systems, Paylocity, and Google Suite
  • Stay up-to-date on current pricing periods, dynamic information, road and lift openings/closures
  • Implement, promote, and embody Powder Mountain's Mission, Values, and Service Essentials

Requirements and Qualifications:

  • 1+ year of proven POS experience, preferably in the ski or recreational industry
  • Proven experience in a high-volume sales role
  • Must be enthusiastic, creative, and able to adjust strategically in a dynamic work environment
  • Flexibility in availability to meet seasonal demands
  • Highest level of professional integrity and communication skills

Perks of Joining Our Team:

  • Powder Mountain Season Pass
  • Powder Mountain Season Pass for Spouse & Dependents - For Qualifying Employees
  • Buddy Passes
  • UTA Ski Bus Pass & Employee Shuttle
  • Powder Mountain Retail/Rental & F&B Facility Discount
  • Access to Expertvoice.com & Outdoordly.com and other partner discounts
  • Powder Mountain on-snow uniform for specific roles
  • Free On-Site Gourmet Employee Meals

About Powder Mountain:

Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. We are committed to staying uncrowded and independent, and we're revolutionizing the ski industry along the way. Join us in our mission to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.

Our Commitment to Equality:

We are a progressive employer with pay equity, inclusion, and a focus on building diverse teams. We believe in creating a workplace where everyone feels valued, respected, and empowered to succeed.