Retail and Rental Shop Associate

3 weeks ago

Eden, Utah, United States Powder Mountain Full time
Powder Mountain Retail and Rental Shop Associate

We are seeking a highly skilled and customer-focused Retail and Rental Shop Associate to join our team at Powder Mountain. As a key member of our retail and rental team, you will be responsible for providing exceptional customer service, maintaining a clean and organized retail environment, and ensuring a seamless rental experience for our guests.

Key Responsibilities:
  • Welcome and engage with guests, creating a welcoming and inviting environment in the retail location.
  • Maintain a clean, organized, and well-stocked retail floor, ensuring a positive experience for our guests.
  • Operate point-of-sale (Shopify) machine, conduct cash transactions, and maintain accurate records.
  • Develop a basic knowledge of ski and snowboard gear, including equipment and clothing, to provide expert advice to guests.
  • Open and close the retail location, as well as the point-of-sale machine, ensuring a smooth and efficient process.
  • Collaborate with the Powder Haven team to ensure an exceptional guest experience, providing personalized service and recommendations.
  • Communicate with the Manager/Team Leader on inventory levels, ensuring timely restocking and minimizing stockouts.
  • Obtain and maintain applicable alpine binding certifications, staying up-to-date with industry standards and best practices.
  • Fit guests into appropriately sized boots and skis/snowboards, ensuring a comfortable and enjoyable experience.
  • Inspect rental assets for visible damage and report issues to Management, maintaining a high level of quality and attention to detail.
  • Become proficient in the use of our rental tech station and POS software, staying current with system updates and enhancements.
Requirements:
  • 18 years of age or older
  • High School Diploma required
  • Ability to read, learn, and embody the teachings and principles from the book Unreasonable Hospitality by Will Guidara
  • Must adhere to Powder Haven's appearance guidelines
  • Acquire binding certifications and follow on training as required
  • Minimum of 1 year retail sales experience, preferably in the outdoor industry equipment
  • Basic knowledge of snow helmets, gloves, and goggles, with the ability to explain features
  • Ability to operate POS sales machine
  • Able to work with discerning guests in a friendly, courteous, and respectful manner
  • Able to handle heavy customer demand for extended periods of time
  • Be resourceful and thinking one-step-ahead of the needs of our guests
  • Reliable transportation or commitment to using UTA
Perks:
  • Powder Mountain Season Pass
  • Powder Mountain Season Pass for Spouse & Dependents (for qualifying employees)
  • Buddy Passes
  • UTA Ski Bus Pass & Employee Shuttle
  • Powder Mountain Retail/Rental & F&B Facility Discount
  • Access to and other partner discounts
  • Powder Mountain on-snow uniform for specific roles
  • Free On-Site Gourmet Employee Meals
  • Employee Assistance Program
  • Discounts Lift Tickets to ISAA Resorts

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