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Market Leader

2 months ago

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Job Description

Job Title: Market Leader - Consumer Banking

Job Summary:

We are seeking a highly motivated and experienced Market Leader to join our Consumer Banking team at Bank of America. As a Market Leader, you will be responsible for driving local strategies and tactics to deepen and grow relationships with our clients, while ensuring operational excellence at the market and financial center levels.

Key Responsibilities:

  • Champion organizational vision and values, executing consistently to drive business results
  • Communicate and influence, leading through change
  • Manage time and priorities to create the biggest impact and reduce variability
  • Manage risk and mitigate escalations, identifying resolutions
  • Manage strategic partnerships across the organization
  • Drive the client experience
  • Demonstrate professionalism, confidence, and respect in interactions with internal and external stakeholders, gaining credibility and trust

Managerial Responsibilities:

  • Diversity & Inclusion Champion: Model an inclusive environment for employees and clients, aligned to company D&I goals
  • Manager of Process & Data: Demonstrate deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making, and continuous improvement
  • Enterprise Advocate & Communicator: Communicate enterprise decisions, purpose, and results, connecting to team strategy, priorities, and contributions
  • Risk Manager: Ensure proper risk discipline, controls, and culture are in place to identify, escalate, and debate issues
  • People Manager & Coach: Provide inspection, coaching, and feedback to motivate, differentiate, and improve performance
  • Financial Steward: Actively manage expenses and budgets in alignment with objectives, making sound financial decisions
  • Enterprise Talent Leader: Assess talent and build bench strength for roles across the organization
  • Driver of Business Outcomes: Deliver results by effectively prioritizing, inspecting, and appropriately delegating team work

Requirements:

  • Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
  • Collaborate effectively to get things done, building and nurturing strong relationships with key partners/clients across and outside of the organization
  • Display passion, commitment, and drive to deliver an experience that improves our clients' financial lives
  • 5+ years of demonstrated experience with sales/bank operations and building, leading, managing, and coaching a team; in lieu of this requirement, has successfully completed the Bank of America Academy-led Market Leadership Development Program
  • Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
  • Communicate effectively and confidently, and is comfortable engaging all clients
  • Ability to learn and adapt to new information and technology platforms
  • Apply strong critical thinking and problem-solving skills to meet clients' needs, as well as escalate as needed with a sense of urgency
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
  • Can attract, recruit, and retain an effective sales and operations team
  • Efficiently manage time and capacity
  • Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment
  • Can interpret performance results, find opportunities to drive success, and hold others accountable to results
  • Can be flexible to work weekends and/or extended hours as needed
  • Travel required: Will vary depending on geography
  • Proficient in computer skills and professional programs (example: Microsoft Office)
  • Ability to pass compliance requirements

Desired Qualifications:

  • Experience in financial services and knowledge of financial services industry, products, and solutions
  • Experience in mortgage, retail, and/or hospitality
  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded
  • Bachelor's Degree in a related field
  • Bilingual skills

Skills:

  • Coaching
  • Customer and Client Focus
  • Leadership Development
  • Risk Management
  • Talent Development
  • Business Operations Management
  • Customer Service Management
  • Decision Making
  • Executive Presence
  • Sales Performance Management
  • Critical Thinking
  • Performance Management
  • Process Performance Management
  • Recruiting
  • Result Orientation

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40