General Manager Truck Stop Leader

2 weeks ago


Saint George, Utah, United States Enmarket (Enmark Stations Inc.) Full time
Job Title: General Manager Truck Stop

The General Manager - Truck Stop is a key leadership role responsible for driving sales and profits at our retail operation. As a seasoned retail professional, you will take ownership of the assigned location, inspiring and empowering team members to deliver exceptional customer experiences while maintaining a profitable environment.

Key Responsibilities:
  • Lead by example, demonstrating a passion for customer service and retail excellence while coaching and developing team members to achieve their full potential.
  • Maintain the highest standards of customer service, retail presentation, and internal and external image, ensuring a positive brand experience.
  • Oversee day-to-day retail operations, proactively addressing areas of improvement and providing support where needed.
  • Recruit, interview, and hire top talent, ensuring effective orientation and training to set them up for success.
  • Analyze sales, margin, product inventory levels, cash, and inventory trends, utilizing reporting metrics to maximize profitability at the store level.
  • Execute company marketing plans and procedures at the store level, ensuring consistent execution.
  • Implement new program rollouts at the store level, driving business growth and improvement.
  • Maintain adequate inventory levels through effective ordering, supporting sales growth and minimizing non-productive inventory.
  • Ensure safety, health, food safety, and sanitation requirements are met, adhering to federal, state, local, and company standards.
  • Manage employee scheduling and payroll to maximize daily sales while achieving labor targets.
  • Complete required daily and monthly paperwork and reporting, ensuring accuracy and timeliness.
  • Achieve daily, weekly, and monthly sales and performance goals as set by the District Manager and upper management.
  • Effectively communicate with subordinates, peers, and upper management, fostering a collaborative and supportive work environment.
  • Manage employee activities and assigned duties, ensuring proper execution and timely completion.
  • Conduct accurate and timely employee performance reviews, driving growth and development.
  • Investigate inventory or cash shortages quickly and efficiently, resolving issues promptly.
  • Ensure correct vendor procedures are followed by all employees, adhering to company policy.
  • Verify all cash handling and inventory control procedures and policies are being followed, with regular cash audits.
  • Ensure all company video and security procedures and policies are being followed at all times.
  • Complete competition surveys monthly or as requested by upper management, providing valuable insights.
  • Communicate and support the company's mission, vision, and values, embodying our culture.
  • Implement and enforce all company policies, rules, and procedures, maintaining a positive and productive work environment.
  • Participate in community service events with the district team, demonstrating our commitment to the community.
  • Ensure all employees follow company, state, local, and federal guidelines regarding the sale of restricted products.
  • Resolve customer complaints and problems quickly and effectively, delivering exceptional customer experiences.
  • Execute the fuel pricing strategy, including timely and accurate fuel surveys and price changes.
  • Complete self-maintenance items at the store level, ensuring optimal performance.
  • Enhance employee morale and engagement through communication, recognition, feedback, and accountability.
  • Build and maintain effective business relationships with vendor partners, driving mutual success.
  • Maintain a safe work environment at the assigned location, adhering to company and regulatory standards.
  • Act as a proactive business manager, driving company goals and responding to P&L and analytical reports.
  • Ensure positive employee relations, resolving employee problems and disputes in a timely manner, and seeking assistance when needed.
  • Embody a catalyst for change, embracing new ideas and initiatives within the organization.
Requirements:
  • High School Diploma or GED required.
  • 3-5 years' experience as a retail manager, with convenience store experience strongly preferred.
  • Ability to work 50 hours weekly.
  • Previous experience with Trendar POS required.
  • Flexibility to work a varied schedule, including opening, closing, weekends, and holidays.
  • Ability to bend, stretch, reach, locate, stack, and lift inventory weighing up to 40 pounds.
  • Meet all requirements expected of an Enmarket Store Associate.


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